- Prai Pulau Pinang Malaysia
全职 Desktop EUC L1 工作, 薪水, Iron Systems, Inc Pulau Pinang 公司招聘中 - Ricebowl
分享
保存
工作地点
职位描述
岗位职责
Job Description
Desktop technicians will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
Roles & Responsibilities
Desktop technicians will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
Roles & Responsibilities
- Experience in smart-hands support.
- Good communication skills with experience in IT hardware & software asset management services.
- Experience in managing PC and mobile assets in the ServiceNow module and awareness of different stages in the asset management lifecycle.
- Experience in asset inventory management.
- Coordination on PC Fulfilment/Installation (Autopilot/Reimage/Import).
- PC Diagnostics & Sanitation: Recycle pickup requests from end users.
- Software Provision/Install Requests, New Printer Configuration Requests, and Miscellaneous Services (Return Labels).
- Walk-up, deskside, and remote technical support.
- Knowledge of ServiceNow, Microsoft Office, Windows OS, and iOS troubleshooting skills.
重要安全守则
申请工作时，切勿提供您的银行或信用卡详细资料。不要转账或完成无关的在线调查问卷。如果您发现可疑内容，请举报此招聘广告。
了解更多