- 176 TYRWHITT ROAD Central Region (Singapore) Singapore
TYRWHITT HOSPITALITY PTE. LTD. Hiring! Full Time Duty Manager in Central Region (Singapore), Earn up to SGD 3,000 - Ricebowl
Duty Manager
TYRWHITT HOSPITALITY PTE. LTD.
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Job Description
Responsibilities
- Guest Services: Address guest complaints, resolve escalations, and ensure smooth check-in and check-out experiences
- Staff Supervision: Monitor staff performance, attendance, and productivity; assign duties to department heads and frontline employees
- Department Coordination: Oversee multiple departments including Front Office, Housekeeping, Food & Beverage, and Engineering to maintain seamless operations.
- Operational Management: Implement policies, monitor compliance with safety, hygiene, and fire regulations, and handle emergencies such as accidents or power outages
- Reporting: Maintain daily shift reports, record incidents, and escalate critical issues to senior management
- Decision-Making: Approve minor expenditures or guest requests within delegated authority and make operational decisions during the shift
- Training and Coaching: Guide and mentor staff to uphold service standards and operational procedures
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