IoTalents Pte Ltd Hiring! Full Time SOFTWARE CONSULTANT in , Earn up to SGD 9,000 - Ricebowl

Roles & Responsibilities

Job Responsibilities:

• Lead Cross-Functional Teams: Supervise teams in the implementation of unified communications projects, ensuring alignment with business goals and objectives.
• Develop and Maintain Documentation: Create and update network diagrams, configuration guides, and standard operating procedures to ensure robust project documentation.
• Conduct Network Assessments and Capacity Planning: Perform detailed network assessments and capacity planning to support the scalability and reliability of unified communications solutions.
• Troubleshoot and Resolve Technical Issues: Identify and resolve complex technical issues related to voice and video communication to ensure seamless operations.
• Collaborate with Vendors and Third-Party Providers: Work closely with vendors and third-party providers to evaluate and integrate new technologies and solutions.
• Global Transformation for Asia Pacific: Lead global transformation efforts in the Asia Pacific region as part of the CMA CGM IT Global UC Team, focusing on multiple streams:
• Stream 1 - PSTN Connectivity Evolution: Replace local telephony access with a regional telephony hub to optimize connectivity.
• Stream 2 - New Device Policy and Standard Definition: Replace all physical phones with softphones, and renovate and standardize meeting rooms.
• Stream 3 - UC Solution Refoundation: Replace and unify the enterprise telephony solution for all CMA CGM employees as part of customer care modernization using NICE CXOne.
• UC and Voice Technology Support: Manage the deployment and maintenance of Voice over IP solutions
• Plan and Implement Technologies: Lead the planning and implementation of technologies including:
• Microsoft Teams dial plans/voicemail/voice routing protocols (VRP)
• Direct routing configurations
• Microsoft Teams policies
• Auto attendants, call queues, and receptionist setups
• Microsoft Teams device deployments (Poly and MTR)

Job Requirements:

• Experience: Minimum of 4 years in project implementation and management, preferably in a global environment.
• Documentation Skills: Ability to develop and maintain comprehensive documentation, including network diagrams, configuration guides, and standard operating procedures.