D&b Audiotechnik Hiring! Full Time Team lead, Education - Application Support (EAS) in - Ricebowl

Company Overview: d&b audiotechnik is a leading loudspeaker and audio technology solutions provider committed to delivering innovative products and exceptional customer service. Our team is dedicated to creating cutting-edge audio technology and ensuring our clients receive unparalleled support.

As we expand our presence in the Asia-Pacific (APAC) region, we are seeking a dynamic and strategic EAS team lead to spearhead our support operations, ensuring alignment with our go-to-market strategy and fostering strong regional partnerships.

Job Summary: The EAS Team Lead, APAC will be responsible for overseeing and optimizing technical support functions across the region. The team leader will play a crucial role in driving exceptional service delivery, customer satisfaction, and alignment with business objectives in the APAC region.

Key Responsibilities:

Strategic Planning and Execution:

• Develop and implement the technical support and education strategy for the APAC region, ensuring alignment with the company’s go-to-market strategy and business goals.
• Work closely with senior management, sales, and marketing teams to integrate support strategies with regional business initiatives and market demands.

Operational Management:

• Oversee daily operations of the technical support teams across the APAC region.
• Establish and refine processes and standards to enhance the efficiency, effectiveness, and scalability of support operations.
• Manage team resources, delegate work and set priorities within the team.

Regional Partnership and Collaboration:

• Build and maintain strong relationships with regional partners, and stakeholders to support collaborative business objectives and ensure high-quality service delivery.
• Enable partners to confidently and effectively support their market, with a continual assessment of their abilities to do so.

Team Leadership and Development:

• Lead, mentor, and develop a high-performing team of service and technical support professionals, promoting a collaborative and positive work environment.
• Oversee recruitment, training, and career development to ensure a skilled and motivated team capable of meeting evolving business needs.

Reporting and Analytics:

• Monitor and analyse key performance indicators (KPIs) and support metrics to track operational performance and drive data-informed decisions.
• Provide regular reports and insights to senior management on support operations, customer trends, and regional challenges.

Requirements:

• Completed area of study in acoustics, audio production, or a related field preferred.
• Strong managerial experience a must with at least 2 years in a managerial position.
• Minimum of 7 years of experience in related audio technical support roles.
• Outstanding communication and interpersonal skills, with the capability to influence and collaborate with stakeholders at all levels.
• Proficiency in relevant technical support tools, platforms, and methodologies.

Why Join Us:

• Play a key role in shaping the technical support landscape for a leading global organization.
• Collaborate with a diverse and talented team, contributing to our continued success in the APAC region.