Resources Global Professionals (Singapore) Pte Ltd Hiring! Full Time Senior Technical Escalation Engineer, Server - Storage in - Ricebowl

Senior Technical Escalation Engineer, Server & Storage

Location: Singapore
Working Hours: Sunday to Thursday, 11:00 AM to 7:00 PM
Annual Salary: Up to SGD 90,000

IMPORTANT

This is not an internal IT role.
This is not a helpdesk position.

This is a vendor-grade technical leadership role operating at OEM engineering standards. You will support mission-critical server and storage environments across multiple regions and act as the highest technical escalation point for complex hardware incidents.

If you are currently working with Dell, HPE, or Lenovo as a Customer Engineer, Technical Support Representative, Escalation Engineer, Data Center Engineer, or Server Hardware Engineer, this could be your next career move.

WHAT YOU WILL OWN

Global Technical Escalation

• Act as the final L3 escalation point for complex server and storage incidents
• Take full ownership of technical troubleshooting and resolution strategy
• Provide clear technical direction to regional engineering teams
• Lead Root Cause Analysis and identify permanent corrective actions
• Manage critical incidents involving mission-critical infrastructure

OEM-Level Server Expertise

• Serve as a subject matter expert for Dell, HPE, and Lenovo server platforms
• Troubleshoot complex enterprise hardware failures
• Diagnose motherboard, CPU, memory, RAID, power supply, firmware, storage, and system-level issues
• Support field engineers with advanced technical guidance
• Ensure troubleshooting and repair processes meet OEM engineering standards

Enterprise Storage Support

• Troubleshoot enterprise storage systems and storage-related incidents
• Support SAN, NAS, RAID, disk, controller, and connectivity issues
• Analyze hardware logs, diagnostic reports, firmware data, and system alerts
• Coordinate with vendors and engineering teams for advanced issue resolution

Technical Leadership

• Guide and mentor regional field engineers and support teams
• Review troubleshooting quality and technical documentation
• Develop technical procedures, knowledge articles, and best practices
• Improve escalation workflows and incident response processes
• Communicate technical findings clearly to customers, vendors, and internal stakeholders

WHAT WE ARE LOOKING FOR

• Strong hands-on experience with enterprise servers and storage hardware
• Advanced knowledge of Dell, HPE, Lenovo, or equivalent OEM platforms
• Experience handling L3 escalation cases and complex hardware incidents
• Strong understanding of data center operations and mission-critical environments
• Experience performing Root Cause Analysis and corrective action planning
• Ability to interpret system logs, diagnostic reports, and hardware alerts
• Strong problem-solving, communication, and technical leadership skills
• Ability to work independently and manage high-priority incidents
• Professional working proficiency in English

PREFERRED BACKGROUND

• Current or previous experience with Dell, HPE, Lenovo, IBM, or an authorized service provider
• Experience as a Customer Engineer, Field Service Engineer, Escalation Engineer, Data Center Engineer, or Technical Support Engineer
• Experience supporting banking, government, telecom, cloud, or large-scale data center environments
• Relevant OEM certifications are highly preferred

WHY JOIN US

• Work on regional and global technical escalation cases
• Operate at OEM engineering standards
• Support enterprise and mission-critical infrastructure
• Become the highest technical authority for complex server and storage incidents
• Build your career in a senior technical leadership role

Interested candidates are welcome to apply or contact us for a confidential discussion.

职位类型：全职

薪资： 每年最高 $90,000.00

工作地点：现场办公