Mra International Sdn. Bhd. Hiring! Full Time IT Helpdesk Officer in Selangor, Earn up to MYR 3,000 - Ricebowl

MRA International Sdn Bhd are looking for a proactive IT Helpdesk Officer to provide first-level IT support and ensure smooth daily operation of the company’s IT systems, hardware, software, network, and end-user devices. The role also includes supporting tender documentation, vendor coordination, IT asset management, and general IT administrative tasks.

Key Responsibilities

• Provide first-level technical support via phone, email, remote access, or onsite assistance.
• Troubleshoot hardware, software, network, printer, scanner, and system-related issues.
• Install, configure, and maintain desktops, laptops, printers, software, and IT equipment.
• Manage user accounts, email accounts, passwords, and system access.
• Perform routine system maintenance, updates, backups, and antivirus management.
• Maintain IT asset inventory and support onboarding/offboarding of employees.
• Coordinate with vendors for IT maintenance, software licensing, hardware procurement, and quotations.
• Assist in preparing tender submissions, quotations, technical proposals, and supporting documents.
• Maintain proper documentation of IT procedures, troubleshooting records, tender files, and project documents.
• Ensure compliance with company IT policies, cybersecurity practices, and confidentiality requirements.
• Perform any other duties assigned by management.

Requirements

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or related field.
• Minimum 1–3 years of experience in IT Helpdesk, IT Support, Technical Support, or System Support.
• Good knowledge of hardware, software, networking, printers, user account management, and troubleshooting.
• Able to work independently, prioritize tasks, and meet deadlines.
• Good communication, documentation, and coordination skills.
• Experience in tender preparation, quotations, technical proposals, or documentation management will be an added advantage.

Pay: RM1,700.00 - RM3,000.00 per month

Benefits:

• Additional leave
• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance
• Work from home

Ability to commute/relocate:

• Cyberjaya: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• IT Helpdesk: 1 year (Preferred)

Work Location: In person