EBC Financial Group Hiring! Full Time Client Support Specialist in Federal Territory - Ricebowl

About Us

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market

Job Responsibilities :

• Provide front-line support to our customers via live chats, phones, and email.
• Answering queries and resolving client issues regarding our products, platforms, and promotion.
• Address customer feedback as well as complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices.
• Perform any ad-hoc tasks assigned by superior.

Requirements :

• Candidate must possess at least Secondary School / SPM certificate.
• 2 years working experience, preferably in Client Support (Financial industry would be a distinct advantage).
• A genuine interest in working in financial markets and client services.
• Passionate about delivering quality support with a positive attitude, excellent communication and interpersonal skills.
• Willing to work on shifts (Including weekends if required).
• Fluent in English & Mandarin including written and verbal communication skills, additional language would be a plus.