Accenture Southeast Asia Hiring! Full Time Production Support Engineer in Federal Territory - Ricebowl

Job Summary:

We are looking for a Junior Application Maintenance / Production Support Engineer to support and maintain enterprise applications under the CEW & PDR platforms. The candidate will be responsible for Level 3 (L3) production support, issue investigation, application maintenance, and ensuring system stability in a banking or enterprise environment.

The ideal candidate should have strong Java Spring Boot development knowledge, Linux administration skills, and experience working with Oracle databases.

Key Responsibilities:

• Provide L3 application maintenance and production support for CEW & PDR applications.
• Investigate, troubleshoot, and resolve application and system-related incidents within SLA timelines.
• Monitor application health, system performance, and batch processing activities.
• Support deployment, configuration, and maintenance activities across multiple environments.
• Work closely with development, infrastructure, and business teams to resolve technical issues.
• Perform root cause analysis (RCA) and implement preventive measures for recurring incidents.
• Develop and maintain technical documentation, support procedures, and operational reports.
• Assist in application enhancements, bug fixes, and minor development activities.
• Ensure system availability, security compliance, and operational stability.
• Participate in release activities, production validation, and post-deployment support.

Required Skills:

• 3–5 years of experience in application support, maintenance, or backend development roles.
• Strong hands-on experience in Java Spring Boot development.
• Good knowledge of Unix/Linux environments, preferably RHEL or equivalent Linux distributions such as SUSE Linux.
• Experience working with Oracle Database 12c / 19c.
• Familiarity with SQL and database troubleshooting activities.
• Strong analytical, troubleshooting, and problem-solving skills.
• Good communication and coordination skills in cross-functional team environments.

Nice-to-Have Skills:

• Experience supporting in-house solutions such as Client Entitlement Workflow (CEW) and Payment Data Repository (PDR).
• Knowledge of Oracle WebLogic and JBoss application servers.
• Experience with Apache Web Server configuration and support.
• Familiarity with Shell Scripting and automation tasks.
• Experience with PL/SQL including procedures, views, and indexes.
• Exposure to workflow systems and enterprise process management platforms.
• Understanding of banking application support and production incident management processes.

**Open to Malaysians and expatriates who do not require a visa to work in Malaysia.