Tata Communications Hiring! Full Time Associate Director - Solution engineering_Voice AI in - Ricebowl

Mandatory Requirements:

• Bilingual – Mandarin & English
• 8+ years in solution engineering, sales engineering, solutions consulting, or technical pre-sales.
• 4+ years specifically in Voice AI, conversational voice, speech AI, AI voice agents, or the Voice AI portion of a CCaaS platform.
• Must have worked at a Voice AI company or the Voice AI business/unit of a CCaaS company only.

About the role

Tata Communications is looking for a Strategic Technical Specialist (STS) to help drive our next phase of growth in Voice AI across the APAC market. This is a high-impact, customer-facing role focused on moving complex enterprise deals from technical discovery to technical win.

You will partner with Sales, Product, Engineering, Delivery, Alliances, and executive stakeholders to architect compelling Voice AI solutions, lead technical evaluations, shape solution strategy, and help customers confidently choose Tata Communications as their strategic platform partner.

This is not a generic pre-sales role. We want a builder, storyteller, and technical closer who understands how to sell and solution real-time Voice AI in enterprise environments. You should have direct experience in Voice AI companies or in the Voice AI business/unit of a CCaaS company only.

You will be evaluated not only on technical quality, but on revenue impact: pipeline progression, technical win rate, competitive displacement, and bookings influence.

Why this role matters

Tata Communications is building a differentiated position in enterprise customer interactions through its Voice AI Platform, which emphasizes real-time speech-to-speech, omnichannel orchestration, enterprise compliance, customization for accent/domain/brand voice, and scalable deployment across cloud, hybrid, and on-prem environments. The company is also strengthening its AI-powered CX story through ecosystem partnerships such as Genesys, Nice etc.

To win in this market, Tata needs STS talent that can stand toe-to-toe with competitors positioning around low latency, multilingual performance, sentiment-aware conversations, voice cloning, enterprise controls, and strong developer experience

What you’ll do

• Lead technical discovery for strategic APAC enterprise opportunities in Voice AI, CCaaS, and AI-powered customer engagement.
• Translate customer pain points into a winning technical architecture, solution narrative, and business case.
• Own the technical sales cycle from first architecture conversation through demo, POV, security review, integration design, and technical win.
• Build and deliver high-impact demos that show differentiated outcomes, not just features.
• Design Voice AI solutions spanning conversational flows, telephony integration, orchestration, CRM/contact center integration, analytics, compliance, and deployment architecture.
• Partner closely with Account Executives to drive deal strategy, advance pipeline, and influence bookings.
• Run workshops with technical and business stakeholders, from architects and operations leaders to VP/GM/CXO audiences.
• Create compelling competitive positioning against Voice AI and CCaaS players including low-latency voice vendors, AI agent vendors, and enterprise CX platforms.
• Support RFPs, RFIs, solution proposals, technical validation plans, and executive presentations.
• Work cross-functionally with Product and Engineering to relay market feedback, close product gaps, and shape roadmap priorities.
• Help define repeatable technical plays for core use cases such as customer support automation, collections, appointment scheduling, KYC/verification, payments, retention, and post-care follow-up.

Core responsibilities

Technical discovery to technical win

• Conduct deep discovery across customer journey, telephony environment, AI stack, contact center architecture, security/compliance constraints, and success metrics.
• Identify technical blockers early and create a clear win plan.
• Drive evaluation criteria in Tata’s favor by anchoring on latency, conversation quality, orchestration, scale, compliance, and measurable business outcomes.
• Own POV success design, evaluation checkpoints, and technical close plans.

Solution design and AI build

• Prototype or configure Voice AI experiences that prove real customer value.
• Build demo flows, prompt chains, orchestration logic, tool/API actions, fallback handling, escalation paths, and QA scenarios.
• Work with product and engineering teams to tailor solutions for enterprise buyer needs.
• Demonstrate strong understanding of speech-to-speech systems, ASR/TTS tradeoffs, interruption handling, turn-taking, voice persona design, multilingual flows, observability, and agent handoff.

Revenue impact

• Carry a meaningful technical overlay on pipeline and bookings.
• Influence deal velocity, technical win rate, competitive takeouts, expansion opportunities, and ARR/revenue attainment.
• Operate as a true partner to Sales with urgency, accountability, and commercial judgment.

External communication and thought leadership

• Communicate with authority in customer-facing and market-facing settings.
• Convert technical complexity into clear executive-level messaging.
• Serve as a trusted advisor in front of CIOs, CTOs, Heads of CX, Heads of Contact Center, Digital leaders, and operations teams.
• Demonstrated history of driving opportunities from technical discovery through technical win.
• Experience being measured against revenue outcomes such as bookings influence, win rate, pipeline conversion, or quota retirement.
• Strong hands-on capability with prompts, conversation design, orchestration logic, tool use/API calling, testing, and iteration.
• Ability to build or modify prototypes, demos, and proof-of-value environments independently.
• Strong executive communication skills with the ability to present to both technical and business stakeholders.
• Strong understanding of enterprise architectures including APIs, webhooks, telephony/SIP, CRM integrations, CCaaS, CPaaS, authentication, data flows, and compliance constraints.
• Comfortable in competitive situations and able to articulate why one architecture or vendor approach wins over another.

Preferred qualifications

• Experience in contact center transformation, customer interaction platforms, CPaaS, or CCaaS.
• Experience with regulated industries such as financial services, healthcare, insurance, telecom, or retail.
• Familiarity with security/compliance requirements relevant to enterprise customer interactions, including frameworks such as HIPAA, PCI, SOC 2, GDPR, or similar.
• Experience supporting omnichannel customer journeys across voice, messaging, digital, and agent-assist workflows.

What “great” looks like in this role

• You can walk into a first meeting and quickly identify the real problem behind the stated AI ask.
• You can turn that problem into a high-conviction solution story, architecture, and demo strategy.
• You know how to make Voice AI feel real: natural turn-taking, interruption handling, brand voice, workflow completion, escalation, and measurable outcomes.
• You are credible with engineers, persuasive with executives, and commercially sharp with sellers.