WQ Park Health & Rehabilitation Centre Hiring! Full Time Customer Service Executive in Federal Territory - Ricebowl

Company Description WQ Park Health & Rehabilitation Centre is a one-stop facility offering comprehensive rehabilitative services to patients of all ages, from children to adults. The centre focuses on recovery following injury and illness, supporting individuals with tailored rehabilitation programs. Each program is designed to maximize functional abilities and help patients achieve their highest possible level of independence. The team at WQ Park works closely with patients to align treatment plans with individual goals, preferences, and capabilities, creating a supportive and professional care environment.

Role Description The Customer Service Executive is a full-time, on-site role based at WQ Park Health & Rehabilitation Centre in Bangsar, WP, Kuala Lumpur. Responsibilities include welcoming and assisting patients and visitors, responding to inquiries in person, by phone, and via digital channels, and ensuring a smooth registration and appointment process. The role involves handling feedback and complaints professionally, coordinating with clinical and administrative teams to resolve issues, and maintaining accurate records of patient interactions. The Customer Service Executive will support overall customer satisfaction by providing clear information about services, guiding patients through procedures, and contributing to a positive and respectful environment at the centre.

Qualifications

• Strong interpersonal skills with the ability to communicate clearly, empathetically, and professionally across diverse populations.
• Demonstrated experience in customer service and customer support, preferably in healthcare or service-oriented environments.
• Skills in customer satisfaction and customer service management, including handling feedback, resolving complaints, and following up on service issues.
• Ability to work collaboratively with multidisciplinary teams and manage multiple tasks in a fast-paced setting.
• Proficiency in basic computer applications and office systems; experience with patient management or CRM systems is an advantage.
• Good spoken and written communication skills in English; additional languages are beneficial.
• Minimum of a diploma or equivalent qualification in customer service, hospitality, administration, or a related field; relevant experience may be considered.
• Strong attention to detail, reliability, and a commitment to delivering respectful, non-discriminatory service to all patients and visitors.