Foundation Healthcare Holdings Hiring! Full Time Deskside Support Executive in - Ricebowl

About The Company

At Foundation Healthcare, we believe that all stakeholders in the healthcare ecosystem must work closely together to deliver better value for the patients we care for. We believe healthcare should be: accessible, affordable and accountable. Currently one of the largest multi-specialty private specialist groups in Singapore, we are supported by our proprietary technology platform and strategic partnerships. Work with us to reimagine and build out the "foundation" for modern healthcare.

Our Culture

We dream big. We push boundaries. All while remembering the importance of laying the right foundations to build a sustainable organization.

We are a team of passionate and dynamic individuals pursuing our best daily. We respect everyone's ideas and talents, and we embrace diversity.

About the Role

We’re looking for a Senior Deskside Support Executive to provide reliable day-to-day IT support across Foundation Healthcare’s clinic network, with greater ownership of complex end-user issues, device lifecycle management, and asset governance. In this role, you’ll work closely with clinic teams, the wider IT function, and approved vendors to ensure responsive support, smooth device deployment, and a consistent, well-managed IT environment across all clinic locations.

The Senior Deskside Support Executive is responsible for delivering reliable day-to-day IT support

across Foundation Healthcare’s clinic network while taking on greater ownership of complex end user issues, clinic support coordination, device lifecycle management, and asset governance. This role provides both onsite and remote support to clinic users, oversees the preparation and

deployment of end-user devices, supports procurement and inventory management processes, and helps drive consistent support standards across the group. The role works closely with the wider IT team, clinic operations, and approved vendors to maintain a responsive, well managed, and audit-ready IT environment across all clinic locations.

Key Responsibilities

• Provide day-to-day deskside and remote IT support for clinic users across the group, resolving incidents and service requests relating to laptops, desktops, printers, monitors, scanners, peripherals, and basic connectivity issues.
• Handle more complex end-user support issues and act as an escalation point for difficult or recurring clinic-side IT problems before further escalation to internal IT leads or vendors where required.
• Support users with device setup, Microsoft 365 access, password resets, account issues, and general troubleshooting across standard business and clinic operating environments.
• Perform onsite support visits to clinics for troubleshooting, device replacement, new setup, refresh activities, and operational support where remote resolution is not sufficient.
• Coordinate and support the purchasing of IT devices and accessories based on approved requirements, including obtaining quotations, tracking orders, following procurement processes, and liaising with authorized vendors.
• Prepare, configure, and deploy end-user devices, including standard software installation, baseline setup, readiness checks, and user handover support.
• Ensure all newly issued devices are properly asset tagged, documented, and recorded before deployment.
• Maintain a high standard of accuracy for IT asset inventory records across HQ and all clinics, including user assignment, site location, serial numbers, warranties, lifecycle status, and movement history.
• Track the movement, return, replacement, disposal, and reassignment of IT devices and coordinate periodic asset verification and stock checks across clinic sites.
• Help standardize clinic-side support practices, device deployment processes, and asset handling procedures across the group.
• Provide guidance and day-to-day support to junior IT support staff or outsourced support personnel where applicable.
• Liaise with clinic managers, operations teams, and vendors to coordinate support visits, repairs, equipment replacement, and issue follow-up.
• Maintain proper documentation of support cases, asset updates, recurring issues, and operational records in accordance with internal standards and audit requirements.
• Support clinic openings, relocations, refreshes, and closure activities relating to end-user devices and basic IT infrastructure.
• Identify recurring issues and recommend practical improvements to support efficiency, device standards, and user experience across the clinic network.
• Follow Foundation Healthcare’s IT, cybersecurity, procurement, and asset management standards to ensure sound governance and operational readiness.