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Hyppies Hiring! Full Time Customer Service Representative (Mandarin Speaker) in Federal Territory - Ricebowl

Customer Service Representative (Mandarin Speaker)

Hyppies

Undisclosed

Full Time

KL City, Federal Territory

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Working Location

  • Kuala Lumpur Federal Territory Malaysia

Job Description

Responsibilities

Are you passionate about delivering excellent customer service and enjoy working in a fast-paced, multicultural environment? We're looking for a Customer Service Representative to support our global operations team, providing exceptional service to customers across multiple channels.
  
  
What You'll Be Doing
  • Handle customer enquiries via phone, email, live chat, and other communication channels.
  • Deliver accurate, timely, and professional support while meeting established service standards.
  • Record and maintain customer interactions using internal systems.
  • Investigate customer issues and provide appropriate resolutions using available resources.
  • Follow up on outstanding enquiries to ensure a positive customer experience.
  • Escalate urgent or complex cases when necessary.
  • Collaborate closely with internal teams and regional offices to resolve customer requests.
  • Consistently achieve team KPIs and service level targets.
  • Contribute ideas to improve customer service processes and operational efficiency.
 
 What We're Looking For
  • Minimum SPM, high school diploma, or equivalent.
  • Proficiency in English and Mandarin (spoken and written, upper-intermediate level or above).
  • Candidates with a BPO/customer contact centre background are highly preferred.
  • Comfortable using Microsoft Office and customer support systems.
  • Good typing and computer skills.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving ability and attention to detail.
  • Customer-focused with strong organisational skills.
  • A team player who performs well under pressure in a fast-paced environment.


Why Join Us?
  • Work in a global, multicultural environment.
  • Collaborate with regional and international teams.
  • Opportunities to learn, grow, and develop your career.
  • Supportive team culture with structured training and development.


If you're passionate about helping customers and thrive in a dynamic environment, we'd love to hear from you! Apply today.

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