Celestica Hiring! Full Time Customer Program Management Specialist in Kedah - Ricebowl

• With guidance from more experienced team members manages customer account profitability, forecasting, planning and monitoring efficiency and execution of strategies.

• Manages order & demand managements 

• ECO management and coordinates ECO implementation, 4M, readiness, new build, exposure/liability, rework and also NRE

• Strong participation in pricing/bid preparation and the development and management of contract terms.

• Manages and monitors customer satisfaction day to day and formally (customer surveys, self-assessments, complaint management, problem resolution, satisfaction management).

• Communicates frequently with customers to help ensure satisfaction with the company and the products.

• Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.

• Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes.

• Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.

• Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.

Job Requirements:

• Minimum at least 5-6 years working experience in related fields

• Minimum education is Bachelor Degree in relevant fields

• Candidate with Order Management, Deman Management and Return Merchandise Authorization (RMA) foundation and exposure will be an added value.

• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.

• In-depth knowledge of the business issues associated with manufacturing PCBs.

• In-depth knowledge of product pricing, contracts and contract negotiations.

• Thorough understanding of business risks and price make up (Value add and Materials)

• Excellent customer contact, negotiation and problem resolution skills.

• Good presentation, database management and computer skills.

• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.

• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.

• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.