Technology Service Specialist

Responsibilities:

• Provide support for enterprise applications and platforms.

• Respond promptly to support requests, including incidents, usage inquiries, and service requests, via phone, email, or our ticketing system.

• Take ownership of troubleshooting and resolving production incidents, escalating to the higher-tier support team as needed.

• Maintain detailed and trackable ticket histories with relevant technical information for future analysis.

• Conduct root cause analysis and coordinate with other IT teams or vendors for a permanent fix to prevent similar incidents in the future.

• Monitor vendor performance issues and escalate concerns to ensure compliance with agreed-upon service levels.

• Develop and maintain documentation of manual operation/procedures.

• Engage in after-hours emergency support, which may include occasional weekend work for system patches and maintenance. Compensatory time off will be provided.

Requirements:

• Minimum of a diploma or degree in IT, Computer Science, or a related field.
• 2-3 years of substantial experience in Application Support is preferred; however, fresh graduates are also welcome to apply
• Proficiency in SQL and SQL scripting is mandatory
• Technical expertise in the following areas is highly advantageous: Java applications, Oracle DB, MSSQL.
• Strong logical and analytical skills are required, with the ability to understand and troubleshoot enterprise-grade application architecture
• Strong commitment to continuous learning and professional development
• Proficiency in both written and verbal communication in English, Cantonese, and Mandarin is required.