Neurones IT Asia Hiring! Full Time Information Technology Engineer in - Ricebowl

We are looking for experienced IT Operations Engineers (6 headcount) to support the day-to-day operations of a business-critical internal application. You will be responsible for ensuring system availability, providing L2/L3 application support, managing production incidents, and working closely with development, infrastructure, security, and product teams to maintain a stable and reliable environment.

Key Responsibilities

• Provide L2/L3 application and production support for critical systems.
• Monitor application performance and troubleshoot production issues.
• Manage incidents, problems, and changes to meet SLA requirements.
• Perform root cause analysis and implement preventive measures.
• Work closely with developers, infrastructure, security, and vendors to resolve technical issues.
• Maintain operational documentation, runbooks, and support procedures.
• Support cloud operations, monitoring tools, and automation initiatives.
• Prepare operational reports and ensure high system availability.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or a related discipline.
• 3 -5 years of experience in IT Operations, Production Support, or Application Support.
• Experience with Incident, Problem, and Change Management.
• Familiarity with ITSM tools such as ServiceNow, Remedy, Zendesk, or ServiceDesk.
• Hands-on experience with cloud platforms (AWS, Azure, or GCP) and monitoring tools.
• Knowledge of DevOps practices, CI/CD, Terraform, or Ansible is an advantage.
• Strong troubleshooting, analytical, and communication skills.
• Ability to work in a fast-paced, Agile environment and support critical production systems.

Nice to Have

• Cloud certifications (AWS, Azure, or GCP).
• Experience with Application Performance Monitoring (APM) tools.
• Sitecore XM Cloud or Sitecore Order Cloud certifications.