ASAI Gamuda Cove Hiring! Full Time Front Office Duty Manager in Selangor - Ricebowl

Company Description ASAI Gamuda Cove is a lifestyle-focused hospitality destination located in Banting, designed to offer guests a contemporary, community-oriented experience. The property emphasizes personalized service, authentic local culture, and thoughtful amenities for leisure and business travelers. Team members are encouraged to deliver warm, efficient hospitality and contribute to a welcoming environment for guests. ASAI Gamuda Cove values collaboration, professionalism, and continuous improvement in guest services.
Role Description The Front Office Duty Manager is a full-time, on-site role based at ASAI Gamuda Cove in Banting. This role oversees daily front office operations, including guest check-in and check-out, room assignments, and handling guest inquiries and requests. The Duty Manager leads and supports front office team members, ensuring efficient service, timely problem resolution, and consistent adherence to hotel standards. Responsibilities include monitoring guest satisfaction, coordinating with other departments, managing cash and billing procedures, and maintaining accurate records. The role also involves training staff, implementing front office policies, and acting as the primary contact for escalated customer service issues during assigned shifts.
Qualifications

• Strong Front Office and Customer Service skills, with experience managing guest-facing operations in a hospitality or similar environment.
• Proven ability to drive Customer Satisfaction through proactive issue resolution, attentive service, and follow-up.
• Office Administration skills, including record keeping, scheduling, and basic reporting.
• Excellent Communication skills, both verbal and written, with the ability to interact effectively with guests, team members, and management.
• Experience supervising or leading a team, with strong organizational and time-management abilities.
• Comfort with property management systems and common office software; ability to learn new tools quickly.
• Availability to work shifts, weekends, and holidays as required by hotel operations.
• Relevant experience in hotels or serviced residences; a diploma or degree in hospitality, tourism, or a related field is an advantage.