Manpower Malaysia Hiring! Full Time Area Manager in Johor - Ricebowl

About the Role

We are looking for a highly motivated and empathetic Area Manager to support unmanaged merchant partners within a designated area. This role goes beyond traditional account management—you will build strong relationships with merchants, solve operational challenges, and empower businesses to grow by acting as their trusted partner on the ground.

You will serve as the bridge between business objectives and merchants' day-to-day operations, ensuring a positive experience while driving engagement, retention, and business growth.

If you are a natural relationship builder, proactive problem-solver, and enjoy making a tangible impact, this role is for you.

Key Responsibilities

1. Lead the Area Management Initiative

• Drive direct, face-to-face engagement with unmanaged merchant partners through regular field visits.
• Build strong rapport with merchants while delivering a consistent and high-quality engagement experience.
• Plan and manage visit schedules, discussion points, and follow-up actions.
• Effectively utilize available resources to maximize merchant coverage and support.

2. Build Merchant Relationships & Resolve Issues

• Establish long-term relationships by understanding merchants' operational needs.
• Serve as the primary point of contact for merchant enquiries and operational concerns.
• Identify and resolve operational or technical issues promptly, escalating complex matters when required.
• Educate merchants on available business tools, applications, marketing features, and dashboards to improve business performance.
• Collect merchant feedback and collaborate with internal stakeholders to improve products, services, and processes.

3. Monitor Performance & Gather Market Insights

• Track key performance indicators (KPIs), including merchant engagement, satisfaction, issue resolution, retention, and platform adoption.
• Analyze performance trends and recommend improvement initiatives.
• Stay informed about the local market, competitors, and business landscape to identify growth opportunities.

4. Collaborate Across Teams

• Work closely with Sales, Operations, Marketing, Product, and Support teams to ensure a seamless merchant experience.
• Represent merchant feedback internally to support business improvements and strategic initiatives.

5. Drive Operational Excellence

• Continuously identify opportunities to improve processes and operational efficiency.
• Document and share successful engagement strategies and best practices with the wider team.

Job Requirements

Qualifications

• 3–5 years of experience in Sales, Account Management, Business Development, or a related customer-facing role.
• Strong verbal and written communication skills.
• Proficiency in English and Bahasa Malaysia is required.
• Ability to speak Mandarin or Tamil is an added advantage.
• Familiarity with the local market and business landscape in the assigned area is preferred.

Key Competencies

• Excellent interpersonal and relationship-building skills.
• Strong problem-solving and decision-making abilities.
• Self-motivated, proactive, and capable of working independently.
• Data-driven mindset with the ability to interpret performance metrics.
• Customer-focused with a genuine passion for helping businesses succeed.
• Resilient, adaptable, and able to thrive in a dynamic field environment.

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