Job Responsibilities
Assist Area Manager in overseeing daily operations of assigned outlets.
Manage and ensure smooth operations of up to 3 outlets.
Ensure compliance with food safety, hygiene, health, and workplace safety standards.
Conduct regular food quality and customer service checks.
Monitor outlet inventory and maintain optimal stock levels.
Ensure proper receiving, checking, storage, and stock rotation procedures.
Perform monthly stock takes and inventory reconciliation.
Plan staff schedules to optimize manpower utilization and productivity.
Monitor attendance, leave, and labour costs.
Supervise, coach, and train outlet staff to maintain service standards.
Conduct staff performance appraisals and provide feedback for improvement.
Recruit non-managerial staff and coordinate onboarding with HR.
Enforce discipline and maintain a positive work environment.
Analyze outlet performance and monthly P&L reports.
Implement cost-control measures to reduce wastage and improve profitability.
Ensure accuracy of sales transactions, cash handling, petty cash claims, and cash deposits.
Maintain accurate operational and administrative records.
Submit reports and required documentation to the corporate office on time.
Handle customer feedback and complaints professionally and promptly.
Ensure outlets, equipment, fixtures, and facilities are well maintained.
Support and execute marketing campaigns and promotional activities.
Ensure compliance with MOM regulations, company policies, and operational procedures.
Perform any other duties assigned by management.
Requirements
‘O’ level or minimum 2 years’ experience in similar role/position
Experience in supervising, training staff and team building
Good interpersonal and communication skills
Good organizational and time management skills