ETeam Hiring! Full Time Desktop Support Engineer in - Ricebowl

UC Operations Engineer

Job Summary:

·Acts as primary IT representative for all meeting room, collaboration space, and telecom system builds for new facility projects (new builds and refreshes)

·Provides support for hybrid, in-person, and virtual meetings including configuring webinar settings, controlling in-meeting functions, and operating AV equipment such as microphones and presentation laptops

·Monitors and troubleshoots existing meeting room and telecom systems deployed in various facilities

·Focus on implementing AV room devices outage preventive measures and self-healing using AI monitoring.

·Implement artificial intelligent to co-manage end user’s in meeting support responsibility

Responsibilities

·Reviews construction plans for new meeting rooms and specifies correct room requirements according to Equinix’s Global AV Standards

·Reviews telecom needs with project stakeholders and creates programming sheets for telecom system programming

·Assists project team with procurement of telecom hardware

·Assists project team with procurement and oversight of audiovisual vendor for assigned projects

·Supports vendor and internal stakeholders with commissioning and validation of new telecom and audiovisual systems

·Coordinates and plans upcoming meetings and webinars with meeting stakeholders including executive administration and corporate real estate teams

·During meetings and webinars, engineer may be responsible for controlling Q&A, recording, muting audience and advancing presentation content as coordinated with meeting hosts

·After conclusion of meetings/webinars, engineer will coordinate delivery of post-meeting materials (recording links, chat transcripts, etc.) to event hosts

·Monitors alerting platform for trouble with in production room systems and coordinates response from internal company resources and external vendors when necessary

·Provides timely updates to trouble tickets and project status using appropriate tools

Qualifications

·3+ years experience

·AVIXA CTS, CTS-D, CTS-I certifications preferred