全职 Product Manager (AI) 工作, 薪水, Respond.io Federal Territory 公司招聘中 - Ricebowl

Location: Kuala Lumpur, Malaysia

Team: Product Department

Role: Product Manager (AI)

Mode: Full-time role

About *************

Founded in Hong Kong in early 2017, ************* is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place.

Trusted by businesses in over 127 countries and recognized by G2 and SME100, ************* enables fast-growing companies around the world to capture, convert, and retain customers at scale.

We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management!

Our Culture

At *************, we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for:

• Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
• The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
• 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
• Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
• Own It and Support Each Other: We step up, help out, and drive outcomes—together.
• Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team!

Role Description

As a Product Manager, you’ll own the end-to-end development and success of key ************* product experiences; from requirement discovery and scoping, to stakeholder alignment, to delivery, and finally go-to-market (GTM) execution and adoption.

This role covers both AI and non-AI initiatives, including Copilot (our in-app AI Assistant) as well as major platform areas like Lifecycle, Workflows, Inbox to name a few. You’ll own the successful delivery of features and ship meaningful product improvements that drive retention, conversion, and customer success.

Responsibilities

• Own end-to-end product delivery across ************* — from problem discovery, requirements scoping, PRD writings, to execution, launch, and post-launch iteration — across areas like AI features, Lifecycle, Workflows, Inbox, onboarding/setup, and reporting.
• Scope and shape requirements by translating customer needs, commercial priorities, and platform strategy into clear problem statements, success criteria, and well-sequenced delivery plans.
• Drive stakeholder alignment and decision-making: align departments such as Engineering, Design, Support, Sales, Customer, and Marketing on priorities, trade-offs, timelines, and expected outcomes.
• Define product success metrics across initiatives (activation, adoption, retention uplift, conversion impact, success rates, time-to-value, etc.), and use data to guide prioritization and iteration.
• Lead execution with high delivery quality: partner closely with QA, Engineering and Design to break down work, unblock teams, validate solutions, and ship improvements with speed and confidence.
• Own GTM planning and enablement for shipped features: coordinate release readiness, internal training, documentation, announcements, rollout strategy, and feedback capture — ensuring launches translate into real adoption.
• Drive AI product quality and trustworthiness for AI-related features: work with AI/engineering to improve accuracy, helpfulness, safety guardrails, and user experience consistency; define evaluation approaches and iterate based on results.
• Run continuous experimentations and iterations (AI prompt/flow iterations, automation enhancements, adoption campaigns) and share learnings to scale impact across the platform.
• Close the loop relentlessly: turn customer feedback, support tickets, sales insights, and usage data into clear product decisions, and keep the team anchored on outcomes, not output.

Qualifications

• 4+ years of experience as a Product Manager (or equivalent) in a SaaS or fast-growing tech company, with hands-on AI tooling experience.
• Good understanding of product management practices, including product discovery, prioritization, and software development processes.
• Customer-focused and data-driven mindset, with the ability to gather and use customer insights and data to improve products.
• Basic technical knowledge of how software products are built, allowing smooth collaboration with engineering teams.
• Strong stakeholder management skills, working effectively with teams across Tech, Marketing, and Operations.
• Excellent command of English with strong communication skills. Able to convey complex ideas clearly and concisely in both writing and speech.
• Ability to research markets and competitors, identifying trends and opportunities for the business.
• Problem-solver with an analytical approach, able to make informed decisions and adapt in a fast-moving environment.

Here's what's in for you

• You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
• You will grow more here than you would anywhere else, that is a promise.
• Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
• We offer a highly competitive compensation package.
• You'll receive a mental health allowance to support your health and wellness needs.
• Flexible working environment and working hours that fit your lifestyle, wherever you're based.