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Career International 科锐国际 Hiring! Full Time Technical Support Engineer (Home-based) (Mandarin Speaker) in Pulau Pinang - Ricebowl

Technical Support Engineer (Home-based) (Mandarin Speaker)

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Working Location

  • Platform Path Bukit Mertajam Pulau Pinang Malaysia

Job Description

Responsibilities

Overseas Technical Support Engineer

Job Highlights

  • Semiconductor equipment support role based in Perai South, Penang
  • Hands-on exposure to installation, troubleshooting, and customer site support
  • Opportunity to work closely with China technical and engineering teams
  • Annual package: RM80,000 to RM150,000, including 13th month


Job Responsibilities

  • Support semiconductor equipment installation, setup, commissioning, and debugging at customer sites
  • Provide after-sales technical support and assist in resolving equipment-related issues on-site
  • Analyze common equipment problems, summarize findings, and propose improvement plans
  • Coordinate with internal engineering teams to follow up on technical issues and ensure proper issue closure
  • Conduct customer training on equipment operation, basic troubleshooting, and maintenance procedures
  • Collect and compile feedback on equipment usage, customer requirements, and improvement needs
  • Follow up on key customer issues, break down problem points, and track resolution progress
  • Prepare service reports, issue summaries, technical documentation, and customer feedback reports
  • Maintain strong customer relationships through responsive and professional technical support


Job Requirements

  • Bachelor’s degree or above in Mechanical Engineering, Mechatronics, Automation or equivalent
  • 2+ years of experience in technical support, field service, equipment engineering, maintenance, process engineering, or related engineering roles
  • Experience in semiconductor equipment, automation equipment, precision machinery, manufacturing equipment or any related equipment
  • Familiar with semiconductor factory operations and equipment support processes
  • Able to troubleshoot equipment issues and coordinate technical problem-solving with internal teams
  • Proficiency in English is required
  • Communication with China-based technical teams is required
  • Willing to support customer sites in Penang when required


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