Career International 科锐国际 Hiring! Full Time Technical Support Engineer (Home-based) (Mandarin Speaker) in Pulau Pinang - Ricebowl

Overseas Technical Support Engineer

Job Highlights

• Semiconductor equipment support role based in Perai South, Penang
• Hands-on exposure to installation, troubleshooting, and customer site support
• Opportunity to work closely with China technical and engineering teams
• Annual package: RM80,000 to RM150,000, including 13th month

Job Responsibilities

• Support semiconductor equipment installation, setup, commissioning, and debugging at customer sites
• Provide after-sales technical support and assist in resolving equipment-related issues on-site
• Analyze common equipment problems, summarize findings, and propose improvement plans
• Coordinate with internal engineering teams to follow up on technical issues and ensure proper issue closure
• Conduct customer training on equipment operation, basic troubleshooting, and maintenance procedures
• Collect and compile feedback on equipment usage, customer requirements, and improvement needs
• Follow up on key customer issues, break down problem points, and track resolution progress
• Prepare service reports, issue summaries, technical documentation, and customer feedback reports
• Maintain strong customer relationships through responsive and professional technical support

Job Requirements

• Bachelor’s degree or above in Mechanical Engineering, Mechatronics, Automation or equivalent
• 2+ years of experience in technical support, field service, equipment engineering, maintenance, process engineering, or related engineering roles
• Experience in semiconductor equipment, automation equipment, precision machinery, manufacturing equipment or any related equipment
• Familiar with semiconductor factory operations and equipment support processes
• Able to troubleshoot equipment issues and coordinate technical problem-solving with internal teams
• Proficiency in English is required
• Communication with China-based technical teams is required
• Willing to support customer sites in Penang when required