Smart Screen Asia Hiring! Full Time IT Operation Specialist in Federal Territory, Earn up to MYR 6,200 - Ricebowl

Key Responsibilities1. IT Operations Management

• Monitor and maintain the availability, performance, and reliability of IT infrastructure, applications, and business systems.
• Perform routine operational checks on servers, networks, databases, cloud services, and enterprise applications.
• Ensure IT services operate within established Service Level Agreements (SLAs).
• Coordinate scheduled maintenance, system upgrades, and patch management activities.
• Monitor system capacity and recommend improvements to optimize performance.

2. Incident & Problem Management

• Respond to system alerts, incidents, and service interruptions promptly.
• Troubleshoot hardware, software, network, and application issues.
• Coordinate incident resolution with Infrastructure, Network, Security, and Application Support teams.
• Perform root cause analysis (RCA) for recurring issues and recommend preventive actions.
• Maintain accurate incident records and follow escalation procedures when necessary.

3. Infrastructure & System Administration

• Support the administration of Windows and Linux servers.
• Monitor virtualization platforms such as VMware or Hyper-V.
• Manage Active Directory, user accounts, group policies, and access permissions.
• Assist in managing cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP).
• Monitor storage, backup systems, and disaster recovery readiness.

4. Network & Security Operations

• Monitor network connectivity, firewalls, VPNs, switches, routers, and wireless infrastructure.
• Support cybersecurity operations by monitoring security alerts and implementing security controls.
• Ensure antivirus, endpoint protection, and security patches are up to date.
• Assist with vulnerability assessments and remediation activities.
• Support compliance with information security policies and standards.

5. Service Desk & End-User Support

• Provide Level 2 technical support for end users and business applications.
• Resolve hardware, software, printer, email, and connectivity issues.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• Support Microsoft 365, collaboration tools, and remote access solutions.
• Maintain IT asset inventory and software licensing records.

6. Change & Release Management

• Support system changes, software deployments, and production releases.
• Participate in change advisory processes to minimize operational risks.
• Verify successful implementation of changes and maintain change documentation.
• Coordinate system maintenance windows with stakeholders.

7. Documentation & Reporting

• Maintain operational documentation, SOPs, technical guides, and knowledge base articles.
• Prepare daily, weekly, and monthly operational reports.
• Track system availability, incident trends, and operational KPIs.
• Support audit activities by maintaining accurate operational records.

8. Continuous Improvement

• Identify opportunities to automate routine operational tasks.
• Recommend process improvements to enhance operational efficiency and service quality.
• Participate in IT infrastructure projects and technology upgrades.
• Stay updated with emerging technologies and industry best practices.

Requirements

Education

• Bachelor's Degree or Diploma in:
• Information Technology
• Computer Science
• Information Systems
• Computer Engineering
• Network Engineering
• or a related field.

Experience

• Minimum 2–5 years of experience in IT Operations, Infrastructure Support, System Administration, IT Support, or Network Operations.
• Fresh Graduate encouraged to apply ( From IT Industries)
• Experience supporting enterprise IT environments is preferred.
• Experience in cloud-based infrastructure and hybrid environments is an advantage.

Pay: RM4,000.00 - RM6,200.00 per month

Work Location: In person