Insight Genesis - IGAi Hiring! Full Time Sales Service Representative in - Ricebowl

Company Description Insight Genesis – IGAi is an AI-driven platform that uses advanced predictive algorithms to understand human behavior and generate actionable insights. The company focuses on solving the challenge of fragmented and generic guidance in areas such as finance, career, education, and health, particularly in emerging and unbanked markets. By connecting data, behavior, and predictive AI, Insight Genesis creates personalized recommendations tailored to each individual’s context and potential. The platform unifies four key verticals—Financial Services, Human Resources, Education, and Health & Wellness—into one intelligent ecosystem. This work aims to help people move from data overload to clear, meaningful direction in their life and career paths.

Role Description This is a full-time, remote role for a Sales Service Representative at Insight Genesis – IGAi. The Sales Service Representative will handle inbound and outbound customer interactions, respond to inquiries about the platform, and guide prospective users and partners through the sales and onboarding process. Daily responsibilities include qualifying leads, scheduling and conducting product demos, preparing quotes or proposals, and maintaining accurate records in the CRM system. The role will involve collaborating with product and customer success teams to understand user needs, resolve issues, and share feedback that improves the overall service. The Sales Service Representative will also support account management activities, including follow-ups, renewals, and upsell opportunities, while representing the company in a professional, consultative manner.

Qualifications

• Follow and comment our social media content
• Sales and customer service skills, including lead qualification, consultative selling, and handling objections in a clear, respectful way.
• Strong communication abilities, with excellent spoken and written English, active listening, and the capacity to explain technical concepts to non-technical audiences.
• Experience using digital tools such as CRM platforms, online meeting software, and basic productivity suites (e.g., email, spreadsheets, presentations).
• Ability to work independently in a remote environment, manage time effectively, and prioritize multiple tasks and follow-ups.
• Background or interest in AI, fintech, HR tech, edtech, or health tech, with an eagerness to learn about Insight Genesis – IGAi’s products and markets.
• Demonstrated problem-solving skills, resilience, and a customer-centric mindset focused on building long-term relationships.
• Previous experience in inside sales, account management, or support in a technology or SaaS environment is preferred but not required.
• Relevant education or training in business, marketing, communications, or a related field is beneficial; equivalent practical experience is also valued.