REDONE NETWORK SDN BHD Hiring! Full Time Admin Assistant, Sales Support in Melaka, Earn up to MYR 2,500 - Ricebowl

KEY ACCOUNTABILITIES
As a redONE advocate, the Admin Assistant (Sales Support) is a skilled professional with extensive experience handling pre- and post-sales matters, particularly through RSS exposure. Here’s what the role entails:

• Processing new partner application end-to-end process.
• Managing the correspondence & escalations between the channel team and other internal divisions.
• Monitoring region/state POSM stock level.
• Establish and maintain quality vendor services within the allotted budget.
• Providing data and reports to help the sales team.
• Answering phone calls, emails, Whatsapp/Telegram, and Facebook.
• Training (on/off-site), tasked to train partner/sales team/new staff on Mreg, products SOP, etc.
• Attending other company-related events/functions as and when necessary.

MAIN JOB RESPONSIBILITIES

Daily

• Updating partner application status (submission, pending, escalate, vendor, done).
• Managing and monitoring all escalations with requests within 24 hours of priority.
• Acquire the required updates from sales, operations, marketing, and other related departments to follow up, close, or escalate.
• Answering emails, phone calls, Whatsapp, Facebook, and any correspondence.
• POSM disbursement, stock management & other relevant duties as required.
• Issues and escalations to Region Head/HOS/SSM.
• Daily reporting.

Weekly

• Partner application progress report and end-to-end process.
• Partner’s staff feedback and training report (as a trainer and liaison).
• POSM and stock inventory report.
• Competitive comparison between telco, product, marketing, promotion, and commission.
• Weekly reporting.

Monthly

• Monthly visit (individual/joint) to all PS to spend time with the PS staff on sales and operations.
• Monthly reporting.

JOB REQUIREMENTS

• Candidate must possess a minimum of SPM/STPM/Professional Certificate/Diploma in Business Administration, Finance, Communications, or a related field.
• At least 2-3 years of experience in administration, finance, or a related role.
• Technical Skills: Strong understanding of sales support processes.
• Communication Skills: Excellent verbal and written communication skills to effectively liaise with partners and internal teams.
• Analytical Skills: Strong analytical and problem-solving skills to track reports and updates on the crucial tasks.
• High attention to detail, ensuring accurate updates on partner details and follow guidelines.
• Ability to manage multiple tasks and prioritize work efficiently, including preparing regular updates and reports.
• Ability to work collaboratively with state-level teams and various departments.
• Willingness to adapt to changing requirements and work in a dynamic environment.

Job Type: Full-time

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Melaka: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your expected salary?

Education:

• STM/STPM (Preferred)

Experience:

• Administrative: 2 years (Preferred)

Location:

• Melaka (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person