Hotel Metrasquare Hiring! Full Time Front Office Assistant in Melaka, Earn up to MYR 1,900 - Ricebowl

• Guest Services: Welcome guests, register them upon arrival, allocate rooms, issue keys, and complete check-outs. Respond to guest inquiries, handle complaints professionally, and provide information on hotel amenities and local attractions.
• Reservation Management: Process room bookings, modifications, and cancellations via phone, email, or online systems.
• Administrative & Financial Tasks: Answer and route phone calls, monitor emails, and manage correspondence. Process cash and credit card payments, issue invoices, and balance the cash drawer at the end of a shift.
• Cross-Department Coordination: Communicate closely with the housekeeping team to monitor room status and with maintenance or food and beverage teams to fulfill specific guest requests.
• Security & Safety: Verify guest identification, safeguard guest data, and follow established hotel security protocols.

Pay: RM1,700.00 - RM1,900.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Education:

• STM/STPM (Preferred)

Experience:

• Front Office: 2 years (Preferred)

Work Location: In person