EPS Ventures Hiring! Full Time Collection Manager (hire purchase) in Selangor, Earn up to MYR 9,000 - Ricebowl

Position: Manager, Collections

Client: A well-established, public-listed company in Malaysia with a strong presence in auto financing and a stable, growing business.

Location: Klang, Malaysia

Working hours: Mon-Fri, 9:30 AM – 5:30 PM

Salary: up to RM9,000

About the Role

Our client is a highly successful, public-listed financial institution in Malaysia with a dominant market presence in used car hire purchase financing. In this pivotal management role, you will be responsible for leading, mentoring, and overseeing the collection team to ensure optimal recovery performance across all delinquency buckets. You will formulate effective collection strategies, manage team KPIs, and ensure strict compliance with the Hire Purchase Act 1967 and all applicable industry regulations.

Key Responsibilities

• Spearhead the overall operations of the debt recovery department, driving performance from initial delinquency through to repossession and legal enforcement.
• Design and execute proactive credit control blueprints to hit rolling collection marks, boost cure rates, and minimize non-performing loans (NPL).
• Take full ownership of a 10 to 15-member team (including Senior Executives), conducting regular performance tracking, coaching, and workload calibration.
• Assess portfolio risk levels across varying age bands to trigger timely escalations and high-priority recovery actions.
• Mastermind the deployment of modern fintech solutions, utilizing automated WhatsApp broadcasts, AI-driven virtual assistants, and app-based payment systems.
• Safeguard operational integrity by ensuring all collection workflows meet statutory mandates and uphold ethical standards for underserved consumer groups.
• Mobilize off-peak outreach campaigns, including weekend phone operations and synchronized field visits across regional branches.

Requirements

• A minimum of 5 to 8 years of robust background in credit control, highlighting at least 3 years of proven experience in a leadership or supervisory capacity.
• Demonstrated ability to navigate and manage a team of 8 to 15 subordinates while consistently meeting corporate recovery metrics.
• Deep operational familiarity with auto-financing, consumer credit portfolios, or vehicle hire-purchase setups.
• Thorough, up-to-date command of the Hire Purchase Act 1967 and Malaysian financial consumer protection guidelines.
• Strong data interpretation skills to analyze delinquency trends, paired with exceptional interpersonal and stakeholder management qualities.
• Comfort working with digital-first collection platforms, automated notification networks, and data-driven credit workflows.

Benefits

• 20–25 days annual leave
• RM500 annual flexi allowance
• Mobile allowance up to RM250/month
• Medical coverage up to RM2,250 (includes family, check-up, dental & optical)

Pay: Up to RM9,000.00 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Dental insurance
• Health insurance
• Opportunities for promotion
• Professional development

Work Location: In person