- Hong Kong Hong Kong
Hundsun Ayers Technologies Limited Hiring! Full Time Customer Operations Support (Helpdesk) in Hong Kong - Ricebowl
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Job Description
Responsibilities
Responsibilities:
- Deliver helpdesk support to Financial Intermediaries through instant messaging, email, and phone, ensuring timely and effective customer service.
- Manage ongoing maintenance, client operations, and daily product activities, including system deployment, upgrades, troubleshooting, and monitoring.
- Provide technical and business solutions to address customer inquiries and issues.
- Partner with developers to facilitate system rollouts, application updates, and resolve production problems with actionable feedback.
- Undertake ad-hoc tasks as directed by the supervisor to support team objectives.
- High Diploma or above, preferably in computer science, finance, or a related field.
- Minimum 2 years of relevant experience; prior experience in financial Intermediaries or a related industry is highly desirable.
- Basic knowledge of Linux, Oracle, and MySQL databases is an advantage.
- Strong multitasking ability with a proactive, responsible, and positive attitude.
- Excellent interpersonal and communication skills, with the ability to work independently and collaboratively.
- Fluent in written and spoken English, Mandarin, and Cantonese.
- Candidates with less experience will be considered based on potential and attitude.
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