NielsenIQ Hiring! Full Time Executive, Customer Success in WP Kuala Lumpur - Ricebowl

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & the execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.  

RESPONSIBILITIES 

• Summarize data in tables, charts, and graphs 
• Analyze and interpret sales data and consumer data
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations 
• Review data for errors and inconsistencies 
• Use internal tools and data sources 
• Follow and fully owns Center of Excellence (COE) ways of the working process, manages Clients'/Client Business Partners’ (CBPs') expectations 
• Interacts with client staff on routine issues 
• Independently discusses analysis design to best answer client questions with CBP/client 
• Discuss design and calculate the Quantified Business Opportunity 
• Drive time/cost-effectiveness on the project 
• Support meeting the COE objectives as a whole 

Curiosity will bring you to understand where the market is moving and to provide business solutions based on the client's needs. Your chance to deliver high-quality client services at all the time is here, working together with our client business partners, while your communication skills will help you to adapt to the multi-diverse working culture.  

• Bachelor’s Degree from reputable universities
• Fresh graduate or with up to 1 year of experience in relevant field which required communication and analytical skills (e.g., account management, client servicing, business/market analyst, etc.)
• Strong business and financial acumen (including business environment and client) with excellent analytical skills  
• Understanding of growth and brand strategy  
• Strong communication skills & presentation skills, able to interpret numbers or data through storytelling techniques  
• Ability to work independently and comfortable working in a digitally enabled environment  
• Strong Organizational & interpersonal skills  
• Good client service skills and ability to communicate and write effectively in English
• Knowledge of Microsoft Office
• Retail data experience is a plus  
• Basic knowledge in statistics would be an added advantage