RRecruiter Hiring! Full Time Senior Robotic Support Engineer- Robotic Engineer (Robotics Hardware, ROS Navigation) in - Ricebowl

• Represent the company and provide technical support to global Fortune 500 customers.
• Ensure product reliability, uptime, and performance after deployment.
• Troubleshoot technical issues, identify root causes, and resolve customer escalations.
• Monitor customer sites proactively and address issues before they impact operations.
• Deliver clear customer communication and guidance for issue resolution.
• Configure customer interfaces using the company's no-code platform.
• Build long-term customer relationships and optimize robot fleet performance.
• Maintain accurate support documentation and collaborate with engineering on complex issues.
• Develop automation tools to improve customer support processes.
• Work with Product and Engineering teams on software updates, preventive maintenance, and product improvements.

Requirement:

• Bachelor's degree in Computer Science, Robotics, or a related field.
• 3–5 years of experience in robotics, automation, or industrial systems.
• Knowledge of robotic systems, including actuators, sensors, and control systems.
• Proficient in ROS (Robot Operating System) and Python.
• Strong hands-on skills in mechanical assembly, soldering, and crimping.
• Strong analytical, problem-solving, and communication skills.
• Able to work effectively in a fast-paced, collaborative environment.

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For interested applicants, kindly send your resume in Word/PDF format to include the following in your resume including:

1. Current Salary

2. Expected Salary

3. Availability

4. Reason for leaving

Thank you for your application, and we regret that only shortlisted applicants will be notified

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Nguyen Thi Doan | R23116355

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