OPUS IT SERVICES PTE LTD Hiring! Full Time Customer IT Support REP - Customer Service REP in North-east Region (Singapore), Earn up to SGD 2,700 - Ricebowl

Position: Customer IT Support Representative

Salary Range
$2,400 – $2,700

Working Hours
8:30 PM – 8:30 AM (Night Shift)

Minimum Qualification
Nitec

Job Responsibilities & Requirements

Experience in a Contact Centre environment is an advantage.
Good customer service and communication skills.
Able to multitask and work in a fast-paced environment.
Confident in handling customer enquiries, including difficult situations, in a professional manner.
Willing to work on weekends and Public Holidays.
Able to draft clear and professional email responses to customers.
Familiar with Smart TV operations and mobile applications (download, install & uninstall apps).
Comfortable using a PC and browsing the internet.
Basic knowledge of PC and software troubleshooting.

                                                                                                                                                                                                                                                                                                                                    

Position: Customer Service Representative

Salary Range
$2,200 - $2,400

Working Hours
2 Shift Rotation = Monday – Friday (8:30am – 8:30pm) Sat (8:30am – 1:00pm)

Minimum Qualification
Nitec

Job Responsibilities & Requirements

Experience in a Contact Centre environment is an advantage.
Good customer service and communication skills.
Able to multitask and handle multiple service calls efficiently.
Confident in handling customer enquiries, including difficult situations, in a professional manner.
Able to draft clear and professional email responses to customers.
Proficient in Microsoft Excel, including functions such as VLOOKUP and Pivot Tables, to generate reports.