Urban Inn Hiring! Full Time OPERATION ASSISTANT in Selangor, Earn up to MYR 3,000 - Ricebowl

Job Description: Hotel Operations Assistant

Position: Hotel Operations Assistant
Department: Hotel Operations
Reports To: Assistant Manager / Operations Manager

Job Summary

The Hotel Operations Assistant is responsible for supporting the daily hotel operations to ensure smooth service delivery, guest satisfaction, and effective coordination between departments. The role requires assisting with Front Office, Housekeeping, and general operational tasks while maintaining the hotel’s service standards.

Key ResponsibilitiesFront Office Operations

• Assist with guest check-in and check-out procedures.
• Handle guest inquiries, requests, and feedback professionally.
• Provide information regarding hotel facilities, services, and policies.
• Assist in managing guest complaints and coordinate with relevant departments for solutions.
• Support reservation checking and room status updates.

Housekeeping Operations

• Assist in monitoring room cleanliness and readiness before guest arrival.
• Coordinate with housekeeping team regarding room status and maintenance issues.
• Conduct room inspections when required.
• Ensure guest amenities and supplies are properly prepared.

Daily Operations Support

• Assist in coordinating daily operational activities across departments.
• Monitor operational issues and report to the management team.
• Assist with preparation of reports, checklists, and operational records.
• Ensure hotel SOPs and standards are followed.
• Support opening, closing, and shift handover procedures.

Guest Experience & Service

• Maintain a positive and professional attitude when dealing with guests.
• Ensure guests receive a comfortable and pleasant stay experience.
• Provide prompt assistance for guest requests and operational matters.

Equipment & Facility Monitoring

• Report any damages, maintenance issues, or safety concerns.
• Follow up with maintenance team for repair works when required.
• Ensure hotel facilities and equipment are properly handled.

Requirements

• Minimum SPM / Diploma in Hospitality, Hotel Management, or related field preferred.
• Previous experience in hotel operations, Front Office, or Housekeeping is an advantage.
• Good communication and customer service skills.
• Able to work shifts, weekends, and public holidays.
• Able to work independently and as part of a team.
• Willing to learn and support multiple departments.

Working Schedule

• 6 working days, 1 day off per week (subject to operational requirements).

Skills Required

• Customer service skills
• Problem-solving ability
• Communication skills
• Teamwork and coordination
• Basic computer knowledge
• Attention to detail

Pay: RM1,800.00 - RM3,000.00 per month

Work Location: In person