FMG Hiring! Full Time Zolora Operation Executive in Federal Territory - Ricebowl

Job Responsibilities

SEA Platform Operation & Business Growth

• Full ownership of (Urban Revivo) UR’s Zalora end-to-end operation and P&L, managing cross-border & local warehouse fulfillment.
• Develop annual/quarterly business plans, accountable for GMV, gross margin, net profit and inventory turnover.
• Track platform policy changes and roll out timely solutions.

Platform Liaison & Traffic Expansion

• Act as key contact with Zalora to secure traffic slots, campaign exposure and marketing resources.
• Formulate search/recommendation/promotion traffic strategies; optimize ad ROI and sponsored assortments.

Merchandising & Inventory Control

• Optimize listings and PDP content to lift conversion.
• Design exclusive pricing, assortment and clearance strategies; launch coupons & membership offers to boost AOV and repurchase.
• Coordinate product assortment matching local tastes, allocate stock between cross-border and local warehouses.
• Clear slow-moving stock via flash sales, bundles and markdowns.

Fulfillment & Customer Experience

• Monitor handling time, dispatch efficiency and SLA compliance.
• Streamline China-to-SEA logistics to cut delivery time.
• Lower cancellation and late shipment rates; align with CS & logistics teams to improve service scores.

Data Analysis & Decision Support

• Build KPI dashboard covering GMV, CVR, AOV, return rate and ad ROI.
• Deliver regular business reviews and optimization plans.
• Collaborate with analysts to build models for pricing, promotion and inventory decisions.

Cross-Functional Collaboration

• Cooperate with merchandising, CS, logistics and design teams to execute operation strategies.

Job Requirement

• sBachelor’s degree or above, any major accepted
• .Fast fashion/apparel background, experienced in high-SKU, high-return operation
• .5–8 years SEA e-commerce operation experience, min. 2 years on Zalora/Lazada/Shopee
• .Deep insight into SEA consumer habits and e-commerce ecosystem
• .Strong P&L mindset, able to independently drive revenue and profit growth
• .Familiar with Zalora’s campaign rules, cost structure and traffic logic
• .Conversational English for daily work
• .Result-driven, strong data analysis and cross-team coordination skills