Bid. Hiring! Full Time Information Technology Support Specialist in - Ricebowl

We're looking for a seasoned IT professional to serve as a technical anchor on our support team — someone who brings deep expertise, strong ownership, and the ability to lead from the ground up.

What you'll do

• Serve as the final escalation point for complex technical incidents that cannot be resolved at L1/L2 level
• Own the architecture, deployment, and lifecycle management of endpoint environments across Windows and macOS fleets
• Design and maintain automation workflows for provisioning, patch management, and compliance enforcement (Intune, SCCM, Jamf)
• Lead identity and access management initiatives across Azure AD, Active Directory, and Microsoft 365 — including Conditional Access, MFA rollout, and SSO integrations
• Drive root cause analysis on recurring incidents and implement permanent fixes to reduce support volume
• Mentor L1/L2 technicians, contribute to knowledge base development, and raise overall team capability
• Collaborate with infrastructure, security, and vendor teams on strategic IT projects and platform decisions
• Define and enforce IT standards, documentation, and change management practices in line with ITIL/ISO frameworks

What we're looking for

• 5+ years of experience in IT support, with at least 2 years in a senior or L3 capacity
• Deep, hands-on expertise with Windows 10/11 and macOS endpoint management at scale
• Advanced knowledge of Active Directory, Azure AD, Group Policy, and Microsoft 365 administration
• Strong networking knowledge — TCP/IP, DNS, DHCP, VPN, firewall rules, and network troubleshooting
• Experience with MDM platforms (Intune, SCCM, Jamf) and endpoint security tooling
• Proven track record leading technical projects and driving process improvement within IT operations
• Relevant certifications a plus: Microsoft (MD-102, MS-102), CompTIA (A+, Network+), or ITIL 4

If you're a senior IT professional who thrives on solving hard problems, raising standards, and helping teams grow — we'd love to hear from you.