SafeTruck Hiring! Full Time Customer Service Support in Pulau Pinang - Ricebowl

About Us

SafeTruck is an AI-driven IoT fleet management and telematics solutions provider, helping businesses improve fleet visibility, operational efficiency, driver safety, and vehicle security. Through connected fleet intelligence and real-time tracking technology, we support businesses in managing their vehicles, assets, and operations more effectively.

As we continue to grow, we are looking for passionate individuals to join our Customer Service team and deliver professional, responsive, and reliable support to our customers.

About the Role

As a Customer Service Support, you will be the first point of contact for customers using our GPS tracking and fleet management solutions. You will assist customers through phone, email, and chat, resolve enquiries, and work closely with our Technical and Operations teams to ensure issues are handled promptly and professionally.

If you enjoy helping people, solving problems, and learning new technologies, we would love to hear from you.

Key Responsibilities

• Provide professional customer support via phone, email, and chat.
• Understand customer enquiries, identify issues, and provide appropriate solutions.
• Escalate technical issues when necessary with complete and accurate information.
• Coordinate with Technical and Operations teams to resolve customer cases efficiently.
• Manage support tickets and ensure cases are followed up according to SLA requirements.
• Maintain accurate customer records and update case information accordingly.
• Follow up on outstanding cases to ensure timely resolution.
• Deliver a positive customer experience through clear, professional, and timely communication.

Requirements

• Diploma, Degree, or equivalent qualification.
• Fresh graduates are encouraged to apply.
• Good communication skills in English and Bahasa Malaysia. Mandarin will be an added advantage.
• Strong problem-solving and interpersonal skills.
• Detail-oriented and comfortable using computers and multiple digital applications.
• Able to work independently and as part of a team.
• Willing to work rotating shifts, including nights, weekends, and public holidays.

You’ll Be a Great Fit If You...

• Enjoy helping customers and solving problems.
• Stay calm under pressure and communicate professionally.
• Think critically before escalating issues.
• Pay attention to detail and take pride in your work.
• Enjoy learning new technologies and working with digital systems.
• Believe in teamwork and delivering excellent customer service.