Credspire Hiring! Full Time Customer Service Representative-Fintech (Rotational Shift) in Federal Territory, Earn up to MYR 6,000 - Ricebowl

About Us

Jayapay is a global payment gateway provider enabling businesses to scale seamlessly across borders through localized, secure, and high-performance payment solutions.

With coverage across multiple high-growth markets, Jayapay supports a wide range of local payment methods including QR payments, e-wallets, bank transfers, and card networks, allowing merchants to deliver frictionless checkout experiences tailored to each region. Powered by robust APIs, real-time analytics, and bank-level security standards, we help businesses optimize transactions, improve conversion rates, and operate with confidence at scale.

At Jayapay, we operate with speed, ownership, and ambition.

For more information, kindly visit : *************

What We Offer

• Competitive base salary
• Miscellaneous allowances
• Attendance incentives to reward commitment
• Monthly KPI Bonus (Team Lead Role)
• 12 days annual leave + all public holidays (approx. 30 paid days off annually)
• Complimentary snacks and beverages

Job Responsibilities

• Understand and resolve issues encountered by clients during cooperation, providing timely support and effective solutions to ensure a smooth user experience.
• Identify and analyze client needs, and communicate actionable insights to relevant internal teams to enhance customer satisfaction.
• Handle urgent incidents and service disruptions, develop client-facing solutions, and coordinate across departments to minimize impact.
• Regularly analyze client account performance and market data, providing valuable insights and recommendations to clients.
• Work closely with Business Development, Product, Technology, and Finance teams to drive projects efficiently and ensure seamless execution.

Pay: RM4,500.00 - RM6,000.00 per month

Benefits:

• Meal allowance
• Opportunities for promotion
• Professional development

Application Question(s):

• How long would be your notice period (in weeks)?
• How much would be your expected monthly basics salary？

Language:

• Mandarin (Preferred)

Location:

• Bukit Bintang (Preferred)

Work Location: In person