Atomic Recruitment SEA Hiring! Full Time Service Manager in Johor - Ricebowl

Our client, a global leader in the automotive industry, is seeking an experienced Service Manager to lead its aftersales workshop operations. This role is suited for a hands-on leader from the commercial vehicle, heavy truck, bus, heavy equipment, fleet maintenance or automotive aftersales industry. You will oversee workshop operations, lead a technical team, and drive both operational efficiency and customer satisfaction.

Key Responsibilities

• Lead daily workshop operations, ensuring safe, efficient and high-quality service delivery.
• Plan and allocate resources to optimize productivity, turnaround time and technician utilization.
• Monitor workshop KPIs including efficiency, labour recovery, productivity and profitability.
• Ensure strong customer service, handling escalations and maintaining key client relationships.
• Drive continuous improvement in workshop processes, quality and cost control.
• Coordinate with Parts team to ensure timely availability of spare parts and minimal downtime.
• Lead, coach and develop a team of technicians and service personnel.

Requirements

• Diploma/Degree in Mechanical or Automotive Engineering (or related field).
• Minimum 5 years’ experience in workshop or aftersales management.
• Background in commercial vehicles, heavy trucks, buses or heavy equipment preferred.
• Strong understanding of workshop operations, KPIs and service processes.
• Proven leadership and stakeholder management skills.
• Strong customer focus with problem-solving ability.
• Heavy vehicle license is an added advantage.