Owndays Malaysia Hiring! Full Time Customer Service Executive in Federal Territory, Earn up to MYR 4,000 - Ricebowl

This position will primarily handle Singapore market customers.

Customer Service:

• Manage high volume of phone calls, online platform and social media and provide response to all while maintaining high quality of services and performance standards.
• Answer enquiries and provide information pertaining to queries, complaints and feedback
• Schedule appointments for customers who inquire.
• Handle customer complaints and ensure timely resolution within required guidelines.
• Ensure optimal level of customer satisfaction at all times
• Escalate and work with various team for complicated issues, and ensure issues are resolved properly
• Provide ideas to improve customer experience
• Continuously aim to provide a satisfactory response to guests in accordance with key performance indicators.
• Daily report to be submitted and tally daily

Ecommerce:

• Manage daily orders in detailed manner without any errors.
• Provide Customer Service via Email by answering all customer emails in timely manner.
• Ensure parcel is packed nicely and arrange for delivery vendor for pick up
• Liaise with Lab and shops for stock and lenses arrangement
• Ensure sales are tally with the daily sales
• Liaise with customers via email or message for updated prescription

Requirements:

• Malaysian citizens only
• Proficiency in English and Mandarin is a must
• Min diploma holder in any fields
• At least 2 years working experience in customer service and communication roles in a fast-paced environment
• Excellent written and verbal communication skills
• Hands-on, a multi-tasker who is detailed, patience, analytical and a problem solver
• Candidate must be comfortable to work on Public Holiday

Working Hours:

• Monday - Friday, 10am - 7pm

Benefits:

• Annual Wage Supplement (AWS / 13th Month Salary) upon completion of one year of service
• Monthly loyalty allowance of RM100 for every completed year of service (up to 10 years)
• Annual leave starting from 10 days, with an additional 1 day for each completed year of service (up to 20 days)
• Complimentary spectacles annually for full-time employees

Interested applications are invited to send your updated resume via Apply Now.

We regret only shortlisted applicants will be notified.

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Maternity leave
• Parental leave

Language:

• English (Required)
• Mandarin (Required)

Work Location: In person