兼职 Store Manager 工作, 薪水 up to MYR 3,000, Wallace Burger & Chicken Federal Territory 公司招聘中 - Ricebowl

A Store Manager is responsible for overseeing the overall operations, sales performance, staff management, and customer service standards of the outlet. The role ensures the store operates efficiently, profitably, and in compliance with company SOPs and food safety requirements.

Key Responsibilities

1. Operations Management

• Manage daily store operations and ensure smooth workflow.
• Ensure compliance with company SOPs, food safety, and hygiene standards.
• Monitor food quality, product availability, and service standards.
• Ensure cleanliness of dining, kitchen, storage, and surrounding areas.

2. Sales & Business Performance

• Achieve monthly sales and profitability targets.
• Monitor sales trends and implement action plans to increase revenue.
• Control labor costs, food costs, and operational expenses.
• Analyze store performance reports and take corrective actions when necessary.

3. Staff Management

• Recruit, train, coach, and develop team members.
• Prepare staff duty rosters and manpower planning.
• Conduct performance evaluations and disciplinary actions when required.
• Motivate employees to achieve operational and sales goals.

4. Inventory & Stock Control

• Manage inventory levels and ordering of products and supplies.
• Monitor stock usage, wastage, and expiry dates.
• Conduct stock counts and ensure inventory accuracy.
• Coordinate with suppliers for deliveries and stock replenishment.

5. Customer Service

• Ensure excellent customer experience at all times.
• Handle customer complaints and resolve issues professionally.
• Build customer loyalty and maintain positive brand reputation.

6. Administrative Duties

• Prepare daily, weekly, and monthly reports.
• Manage cash handling, deposits, and store documentation.
• Ensure compliance with company policies and local regulations.

Requirements

• Diploma or Bachelor’s Degree in Business, Hospitality, Food Service, or related field.
• Minimum 2–3 years of experience in F&B or retail management.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of inventory management, labor planning, and sales analysis.
• Ability to work flexible hours, including weekends and public holidays.

Key Performance Indicators (KPIs)

• Sales Achievement
• Labor Efficiency
• Food Cost Control
• Inventory Accuracy
• Customer Satisfaction
• Staff Retention & Training Completion
• Compliance with SOP and Food Safety Standards

Job Types: Full-time, Part-time, Permanent, Fresh graduate, Student job

Pay: RM1,700.00 - RM3,000.00 per month

Benefits:

• Flexible schedule
• Free parking
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person