Cornerstone Infocomm Hiring! Full Time System Engineer in Federal Territory, Earn up to MYR 6,000 - Ricebowl

Role Summary:

Provide Level 2 operational support for enterprise Microsoft infrastructure including Windows Server, Active Directory, Exchange (On-Prem & Online), Microsoft 365, DNS, DHCP, and File Services. Responsible for troubleshooting, incident resolution, service requests, and executing standard changes while ensuring service stability and compliance.

Key Responsibilities:

1. Incident & Request Management (L2):

• Resolve L2 incidents and service requests within SLA.
• Perform root cause analysis and implement fixes/workarounds.
• Escalate complex issues to L3/vendors with proper diagnostics.
• Support major incidents and provide technical updates.

2. Windows Server Administration:

• Monitor server health, services, performance, and event logs.
• Perform patching, configuration updates, and hardening.
• Troubleshoot OS-level issues and service failures.

3. Active Directory & Group Policy:

• Manage users, groups, and computer objects.
• Troubleshoot logon issues, account lockouts, and replication.
• Support and troubleshoot GPO application and conflicts.

4. Exchange & Exchange Online:

• Manage mailboxes, shared mailboxes, DLs, and permissions.
• Troubleshoot mail flow, access issues, and message tracing.
• Support hybrid mail flow (if applicable) and connector issues.

5. Microsoft 365 (Entra ID / Core Services):

• Support user lifecycle, password reset, and access issues.
• Assist with license management and MFA troubleshooting.
• Provide basic support for Teams, OneDrive, SharePoint access issues.

6. DNS & DHCP:

• DNS: Manage records, troubleshoot name resolution issues.
• DHCP: Manage scopes, reservations, and resolve IP conflicts.
• Monitor availability and resolve service-related issues.

7. File Servers (Windows File Services):

• Manage NTFS/share permissions and access issues.
• Support DFS (if applicable) and storage-related incidents.
• Handle quotas, file access, and performance troubleshooting.

8. Change & Maintenance:

• Execute approved changes.
• Support patching cycles and maintenance activities.
• Maintain operational documentation and runbooks.

Skills & Experience:

• 3–6 years in Windows / AD / Exchange / M365 support
• Strong knowledge of:
• Windows Server (2016/2019/2022)
• Active Directory & GPO
• Exchange Online / Hybrid basics
• DNS & DHCP
• File Services (NTFS, SMB, DFS)
• PowerShell scripting (basic to intermediate)
• Familiar with ITIL processes

Pay: RM5,000.00 - RM6,000.00 per month

Experience:

• relevant working: 2 years (Required)

Work Location: In person