Role Purpose
The Chief Technology Officer (CTO) is responsible for leading, driving and ensuring the execution of the organisation’s Digital Quality Assurance (DQA), Software Quality Assurance (SQA) and Independent Verification & Validation (IV&V) capabilities.
As a senior leader in a growing organisation, the CTO provides executive leadership while working closely with delivery teams to build, govern and operationalise technical assurance practices that ensure delivery excellence, uphold the highest standards of quality, reliability, and security, independence, regulatory compliance and organisational credibility.
Key Responsibilities
1. Technology Strategy, Execution and Assurance Frameworks
- The CTO is responsible for defining and executing the DQA, SQA and IV&V technology strategy to establish a practical, scalable and compliant assurance operating model aligned with MNSB’s growth objectives.
- The role is responsible for establishing, operationalising and continuously improving IV&V frameworks, standards and methodologies to ensure independent, traceable and auditable assurance delivery.
- The CTO is responsible for selecting, standardising and deploying testing, automation and IV&V tools and platforms to enable consistent execution, reporting transparency and measurable quality outcomes.
- The role is responsible for driving hands-on adoption of modern assurance practices including automation, CI/CD integration and risk-based testing to accelerate delivery readiness and reduce execution risk.
- Provide strategic technical leadership in pre-sales and sales engagements by defining assurance strategy, solution validation approaches and IV&V positioning to strengthen customer confidence and win quality-driven opportunities.
2. Technical Governance, Independence and Control
- The CTO is responsible for governing and executing technical oversight across all DQA, SQA and IV&V engagements to balance delivery speed with assurance independence.
- The role is responsible for implementing and enforcing segregation-of-duties and conflict-of-interest controls to protect IV&V integrity, stakeholder trust and regulatory credibility.
- The CTO is responsible for managing and resolving technical risks, escalations and compliance issues to ensure continuity of projects and safeguard organisational reputation.
- The CTO is responsible for establishing assurance reporting governance, including executive dashboards, independent assurance reporting lines and audit-ready traceability across DQA, SQA and IV&V activities.
3. Project Delivery and IV&V Execution
- The CTO is responsible for leading and supporting end-to-end delivery of testing and IV&V projects to ensure commitments on scope, timeline, cost and quality are met.
- The role is responsible for reviewing, approving and contributing to test strategies, IV&V plans and technical approaches to ensure practical, defensible and executable delivery models.
- The CTO is responsible for intervening directly where required to resolve complex technical or assurance issues in high-risk or mission-critical programmes to secure delivery outcomes and client confidence.
- The CTO is responsible for providing portfolio-level delivery assurance oversight across DQA, SQA and IV&V engagements, ensuring delivery risks, systemic quality trends and execution bottlenecks are proactively identified and addressed.
4. Team Leadership, Capability Building and Collaboration
- The CTO is responsible for building, coaching and working alongside QA, IV&V, automation and specialist testing teams to develop a capable, delivery-ready and collaborative workforce.
- The role is responsible for defining and implementing competency frameworks, training pathways and professional certifications to uplift team capability and market credibility.
- The CTO is responsible for fostering a culture of accountability, ethical assurance and continuous improvement to support long-term organisational maturity and sustainability.
- The CTO is responsible for defining long-term assurance workforce strategy, including future skills planning across digital quality engineering, automation, AI-assisted testing and emerging assurance domains to support organisational growth and market competitiveness.
5. PMO, Delivery Performance and Reporting
- The CTO is responsible for establishing and running PMO governance for DQA, SQA and IV&V portfolios to provide delivery discipline, execution structure and performance visibility.
- The role is responsible for defining, tracking and reporting delivery KPIs, assurance metrics and dashboards to support informed management decisions and Board oversight.
- The CTO is responsible for planning and optimising resource capacity and utilisation to balance delivery demands with organisational growth constraints.
- The CTO is responsible for overseeing portfolio-level delivery risks, interdependencies, and escalation pathways to ensure proactive mitigation of issues that may impact organisational objectives or client commitments.
6. Assurance Innovation, R&D and Market Readiness
- The CTO is responsible for leading and participating in QA and IV&V research and innovation initiatives to develop differentiated and market-relevant assurance offerings.
- The role is responsible for piloting and operationalising emerging technologies such as AI-driven testing and predictive quality analytics to strengthen execution efficiency and future readiness.
- The CTO is responsible for collaborating with technology partners, vendors and industry bodies to ensure alignment with recognised standards and best assurance practices.
7. Additional Responsibilities
- The CTO may, from time to time, be assigned additional responsibilities by the Chief Executive Officer that are aligned with the role’s mandate or required to support the organisation’s strategic, operational or governance objectives.
- The CTO will be also overseeing organization’s Info and Infrastructure setups and security measures for safe and secured operating environment.
Key Competencies and Experience
- Bachelor’s degree or postgraduate qualification in Computer Science, Computer Engineering, Software Engineering, Electronic and Electrical Engineering, or an equivalent relevant discipline.
- Minimum 15 years’ experience in QA, testing and IV&V within technology services or regulated environments.
- Professional certifications in testing and technical fields are added advantage, i.e CTFL, CTAL, IREB, PMP, CEH, IRCA Certified Lead Auditor etc.
- Proven experience building and delivering assurance capabilities in growing or project-driven organisations
- Strong hands-on knowledge of DQA, SQA, IV&V, automation and DevOps-integrated assurance
- Solid understanding of governance, independence requirements, ISO 9000/17025 and regulatory compliance
- Demonstrated ability to lead while executing in dynamic, delivery-driven organisational environments.
- High integrity, discretion, sound judgement, professionalism, and collaborative leadership style.
- Demonstrated ability to operate effectively in high-pressure, fast-paced environments, managing competing strategic priorities while ensuring delivery commitments and organisational objectives are achieved.
Benefits:
- Free parking
- Professional development
Work Location: In person