PATHGREEN ENERGY SDN BHD Hiring! Full Time Customer Service Coordinator in Selangor, Earn up to MYR 3,300 - Ricebowl

KEY RESPONSIBILITIES

Customer Support & Relationship Management

• Serve as the main point of contact for customers regarding project updates, service requests, complaints, and general inquiries.

• Respond promptly and professionally to customer concerns and ensure timely resolution.

• Build and maintain strong relationships with customers to enhance satisfaction and long-term engagement.

• Conduct customer follow-ups after project completion to gather feedback and ensure service quality.

Coordination & Communication

• Coordinate with internal departments such as Sales, Engineering, Procurement, Project Management, and O&M teams to address customer needs and resolve issues efficiently.

• Track and monitor customer requests, ensuring all actions are completed within agreed timelines.

• Facilitate communication between customers and technical teams regarding system performance, maintenance schedules, warranty claims, and troubleshooting matters.

• Support project handover activities and ensure customers receive all necessary documentation and information.

Service Operations & Administration

• Maintain accurate records of customer interactions, complaints, service requests, and resolutions in the CRM or ticketing system.

• Monitor service performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

• Prepare customer service reports, performance summaries, and customer feedback analysis.

• Assist in developing and improving customer service procedures, workflows, and service standards.

Team Support & Continuous Improvement

• Support and guide junior customer service representatives in handling customer inquiries and escalations.

• Identify recurring customer issues and recommend process improvements to enhance operational efficiency and customer satisfaction.

• Participate in customer experience improvement initiatives and quality assurance activities.

REQUIREMENTS

• Minimum SPM, Diploma, or equivalent qualification.

• Fresh graduates are encouraged to apply.

• Good communication skills in Bahasa Malaysia and English.

• Mandarin and/or Cantonese is an added advantage.

• Basic proficiency in Microsoft Office (Word, Excel, Outlook).

• Strong customer service and interpersonal skills.

• Good organizational and time-management abilities.

• Able to multitask and work well under pressure.

• Positive attitude, willing to learn, and a team player.

• Attention to detail and problem-solving skills.

• Experience in customer service, administration, or the solar/engineering industry is an added advantage.