EPS Ventures Hiring! Full Time Manager, Collections (Hire-Purchase) in Selangor, Earn up to MYR 9,000 - Ricebowl

Client Industry: Malaysian non-bank finance company specializing in hire purchase (HP) financing for used motor vehicles, particularly serving customers seeking smaller-value vehicle financing

Location: Klang

Key Responsibilities:

• Lead end-to-end collection operations covering early-stage delinquency, late-stage recovery, repossession, legal action, and bad debt management.
• Develop and implement collection strategies to achieve monthly and quarterly recovery targets, including cure rate improvement and arrears reduction.
• Manage and mentor a team of Senior Executives and Executives, setting KPIs, conducting performance reviews, and driving calibration exercises.
• Monitor delinquency trends by bucket and initiate appropriate escalation actions.
• Oversee the deployment and optimization of collection tools, AI chatbots, WhatsApp notification systems, and the mobile app payment platform.
• Ensure all collection activities comply with the Hire Purchase Act 1967, and internal conduct standards including fair treatment of underbanked and underserved hirers.
• Drive weekend calling programmes, field visit operations, and branch service coordination.

Key Requirements:

• Minimum 8–10 years of experience in collections or credit management, with at least 3 years in a managerial role.
• Strong experience in hire purchase, auto financing, or consumer lending — preferably serving the underbanked segment.
• Proven track record of leading collection teams of 8+ staff and achieving recovery targets.
• In-depth knowledge of the Hire Purchase Act 1967.
• Strong analytical, leadership, and stakeholder management skills.

Pay: RM8,000.00 - RM9,000.00 per month

Work Location: In person