YC CAPITAL SDN BHD Hiring! Full Time IT Admin Executive in Federal Territory, Earn up to MYR 3,800 - Ricebowl

About Us

YC Capital is the master franchise holder and operator of Ayam Gepuk Pak Gembus in Malaysia. As we continue expanding our business and outlets nationwide, we are seeking a proactive and service-oriented IT Admin Executive to support our technology infrastructure, systems, and users across the organization.

Requirements

Education

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or related field.

Experience

• Minimum 2–3 years of experience in IT Support, System Administration, or IT Operations.
• Experience supporting retail, F&B, hospitality, or multi-branch operations is an added advantage.
• Fresh graduates with strong technical knowledge may be considered for junior positions.

Technical Skills

• Knowledge of Windows operating systems and Microsoft 365 administration.
• Basic understanding of networking concepts (LAN, WAN, Wi-Fi, VPN).
• Experience with POS systems, ERP systems, and cloud-based applications is an advantage.
• Familiarity with cybersecurity best practices and endpoint security tools.
• Knowledge of hardware troubleshooting and IT asset management.

Soft Skills

• Strong problem-solving and troubleshooting abilities.
• Good communication and interpersonal skills.
• Customer-service oriented with a positive attitude.
• Able to work independently and under pressure.
• Strong organizational and documentation skills.

Key Responsibilities

IT Infrastructure & Support

• Provide first-level technical support to HQ employees and outlet users.
• Troubleshoot hardware, software, network, printer, and system-related issues.
• Ensure all IT equipment is functioning efficiently and securely.
• Escalate complex technical issues to vendors or senior IT personnel when necessary.

System Administration

• Manage user accounts, email setup, access rights, and system permissions.
• Support the administration of business applications, POS systems, ERP systems, and cloud platforms.
• Monitor system performance and ensure operational continuity.

Hardware & Asset Management

• Maintain inventory records of IT assets, including laptops, desktops, printers, mobile devices, and networking equipment.
• Coordinate equipment deployment, maintenance, repairs, and replacements.
• Conduct periodic asset verification and audits.

Network & Security Management

• Monitor network connectivity across HQ and outlets.
• Support Wi-Fi, internet, VPN, and network device configurations.
• Assist in implementing cybersecurity best practices and IT security policies.
• Ensure antivirus, endpoint protection, and software updates are properly maintained.

IT Administration & Documentation

• Maintain accurate IT documentation, user manuals, licenses, and support records.
• Manage software licensing and renewal schedules.
• Prepare IT reports, maintenance schedules, and system performance summaries.
• Coordinate with external vendors and service providers for support and procurement.

New Joiner & Exit Management

• Prepare IT equipment, system access, and email accounts for new employees.
• Ensure timely deactivation of accounts and retrieval of company assets for departing employees.
• Maintain onboarding and offboarding IT checklists.

Project & Continuous Improvement

• Support IT projects, system upgrades, and digital transformation initiatives.
• Identify opportunities to improve IT processes and user experience.
• Assist in implementing new technologies to enhance operational efficiency.

Ad Hoc Duties

• Perform any other IT-related duties assigned by Management.

Pay: RM2,000.00 - RM3,800.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person