全职 IT BA(Genesys) Jobs, salary up to MYR 10,000 in CLPS Global Kuala Lumpur - Ricebowl

Role Overview

We are seeking a Business Analyst with Genesys experience to support a Hong Kong project, focusing on contact centre solutions. The ideal candidate will bridge business and technical teams, gather requirements, and support delivery of Genesys-related enhancements. Cantonese proficiency is mandatory to effectively engage HK stakeholders.

Key Responsibilities

• Gather, analyse, and document business and system requirements
• Work closely with Hong Kong stakeholders to understand contact centre

processes and needs

• Translate business requirements into functional specifications and user stories
• Support Genesys-related implementations (e.g., IVR flows, call routing changes)
• Facilitate UAT, SIT, and requirement walkthrough sessions
• Collaborate with developers, vendors, and infrastructure teams
• Track project progress, manage changes, and ensure timely delivery
• Prepare documentation: BRD, FRD, process flows, and test cases
• Support incident analysis and continuous improvement initiatives

Key Requirements

Must-Have

• 3–6 years of Business Analyst experience
• Hands-on exposure to Genesys platform (Cloud / Engage / contact centre systems)
• Strong experience in:

o Requirements gathering

o Stakeholder management

o UAT coordination

• Ability to speak Cantonese (mandatory)
• Experience supporting regional / Hong Kong stakeholders
• Strong analytical and communication skills

Preferred

• Knowledge of:

o Contact centre operations (IVR, call routing, reporting)

o Agile / Scrum methodologies

• Experience in banking, insurance, or large enterprises
• Familiarity with tools like JIRA, Confluence, ServiceNow

Qualifications

• Bachelor’s Degree in Business, IT, or related field

Soft Skills

• Strong stakeholder engagement & communication
• Detail-oriented and structured thinking
• Ability to manage multiple priorities
• Proactive and solution-driven mindset

Quick Recruiter Summary

• BA + Genesys experience
• Cantonese speaker (must-have)
• KL-based, supporting HK project
• Strong in requirements + UAT + stakeholder management

Pay: From RM10,000.00 per month

Application Question(s):

• Do you have experience in Genesys?

Language:

• Mandarin (Preferred)
• Cantonese (Preferred)

Work Location: In person