SALAM ALLIANCE SDN.BHD. Hiring! Full Time CARELINE EXECUTIVE in Selangor, Earn up to MYR 2,200 - Ricebowl

Customer Careline Executive

Location: HQ
Employment Type: Full-Time

Job Summary

Salam Alliance is looking for a dedicated and customer-focused Customer Careline Executive to provide excellent customer service and ensure a seamless customer experience. The successful candidate will handle customer enquiries, appointment bookings, telemarketing activities, complaint resolution, and administrative support while maintaining service quality and achieving departmental KPIs.

Key Responsibilities

• Respond to customer enquiries professionally via phone and digital platforms.
• Manage appointment bookings and maintain accurate customer records.
• Conduct telemarketing and follow up on customer leads.
• Promote company products and services to achieve sales targets.
• Collect and manage customer feedback through c-NPS, Yezza, and Google Reviews.
• Handle customer complaints and ensure timely resolution within the service level agreement (SLA).
• Process medical report and document requests within the stipulated timeline.
• Follow up with customers and provide regular updates on their requests.
• Conduct competitor and market research when required.
• Monitor call handling quality and report technical or SOP-related issues.
• Maintain and update CRM records, IVR information, and departmental SOPs.
• Participate in cross-functional projects and support continuous process improvement initiatives.
• Perform any other duties assigned by the management.

Requirements

• Diploma or Degree in Business Administration, Customer Service, Marketing, Communications, or a related field.
• Minimum 2–5 years of experience in customer service, careline, call centre, telesales, or a related role.
• Excellent verbal and written communication skills.
• Strong customer service, problem-solving, and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Experience using CRM systems and cloud collaboration platforms is an advantage.
• Familiarity with VoIP communication systems (e.g., 3CX) is an added advantage.
• Knowledge of Canva, CapCut, or similar digital tools is a plus.
• Healthcare or clinical operations experience will be an added advantage.
• Detail-oriented, adaptable, and able to work in a fast-paced environment.
• Able to work independently and as part of a team.

What We Offer

• Competitive salary and benefits.
• Career development and learning opportunities.
• Supportive and collaborative working environment.
• Opportunity to make a meaningful impact in healthcare services.

Apply now by sending your resume to:
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Pay: RM1,900.00 - RM2,200.00 per month

Work Location: In person