- Bayan Lepas Pulau Pinang Malaysia
KINTETSU WORLD EXPRESS Hiring! Full Time Air Freight Customer Service Coordinator in Pulau Pinang, Earn up to MYR 2,800 - Ricebowl
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Job Description
Responsibilities
Join our fast-paced and growing logistics team! We are seeking a Customer Service Coordinator who is detail-oriented, proactive, and customer-focused to support our international shipping operations and ensure smooth communication across departments and clients.
Key Responsibilities
- Provide accurate and complete shipping instructions to the Freight Planning team for effective space planning.
- Send pre-alerts to shippers and overseas counterparts, and update any shipment irregularities (offloaded cargo, damages, etc.).
- Coordinate closely with Export Operations, Customs, and Transport teams to ensure smooth shipment handling and information flow.
- Work with the Export Billing team to generate accurate invoices within the given timeframe.
- Prepare performance and shipment reports as required by customers.
- Ensure accurate data entry in AWB and UFS systems, following shipping instructions and quotations.
- Handle customer and overseas inquiries or complaints professionally and promptly.
- Ensure all UFS/AWB changes are properly documented with CCN forms.
- Monitor and ensure all agent billings are recorded and payments processed on time.
Requirement:
- Requirements
- Diploma or higher in Logistics, Supply Chain, Transportation, or related fields.
- 1–2 years of customer service experience in the freight forwarding or logistics industry preferred.
- Good interpersonal and communication skills with attention to detail.
- Proficient in MS Office applications.
- Knowledge of Incoterms and shipping documentation.
- Fresh graduates are encouraged to apply — training will be provided!
Why Join Us
- Work with a global logistics leader with strong operational excellence.
- Gain hands-on exposure to international shipping processes and customer management.
- Supportive and collaborative work culture that encourages growth and learning.
Job Types: Full-time, Permanent, Contract
Pay: RM1,900.00 - RM2,800.00 per month
Benefits:
- Free parking
- Maternity leave
Experience:
- Air freight customer service: 1 year (Required)
Work Location: In person
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