MOKKY FOOD SERVICES (M) SDN BHD (Mokky's Pizza & Coffee) Hiring! Full Time F-B Trainer in Selangor, Earn up to MYR 3,800 - Ricebowl

Onboarding & Orientation

• Compile Crew Trainer’s report of new staff training for each outlet on a weekly basis.
• Partner with outlet leaders to assign appropriate buddy trainers and monitor integration.

Skills Training & Certification

• Certified staff in kitchen operations, food preparation, POS handling, cashier handling, floor service, and customer engagement.
• Assess staff competencies through checklists and certify them at each level (Junior Staff, Senior Staff, Crew Trainer).
• Conduct refresher training sessions for underperforming or newly promoted staff.

SOP Implementation

• Ensure SOPs are understood, demonstrated, and followed at outlet level (including all standard of procedures, cleanliness, food safety, and customer service standards).
• Perform spot checks to verify adherence and provide coaching where gaps are found.
• Conducting monthly QA audits at all outlets to ensure a safe working environment, proper use of cleaning chemicals, and strict adherence to standard operating procedures (SOPs).
• Perform quarterly QA audits at the Central Kitchen to verify compliance with Food Safety standards, Good Manufacturing Practices (GMP), and proper management of standard operating procedures(SOPs).

Training Evaluation & Reporting

• Maintain training attendance, completion records, and evaluation forms.
• Submit monthly training progress reports to the Training Department/Operations.
• Provide feedback to HR on recurring issues or training gaps at specific outlets.

Learning & Development Support

• Support HR in rolling out structured learning plans, LMS tools, and skill development programs.
• Propose improvements to training modules based on outlet observations and customer feedback.
• Mentor Crew Trainers to build internal training capability.

Operational Support

• Temporarily step in to assist outlet operations during peak periods or training rollouts.
• Coordinate with SRM and Outlet Supervisors on scheduling and training needs.
• Conduct training during new outlet openings and assist in soft-launch preparation.

Pay: RM2,500.00 - RM3,800.00 per month

Benefits:

• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person