W Generation Trading Hiring! Full Time ProTech IT Support Specialist in Federal Territory, Earn up to MYR 4,000 - Ricebowl

Position : ProTech IT Support Specialist

Salary : RM 3,000 – RM 4,000

Location : Desa Aman Puri, Kepong

Working Days / Time : 8.30am – 5.30pm / Mon – Fri

Responsibility:

• Provide daily IT and OT technical support to resolve issues faced by clients and internal staff.
• Monitor and maintain hardware devices to ensure smooth operation, troubleshooting, and repairing malfunctions promptly.
• Record, track, and resolve technical issues within the ticketing system to ensure timely and effective handling.
• Communicate with clients and cross-functional teams to offer technical support and consultancy, ensuring a positive customer service experience.
• Participate in the testing of hardware and software to ensure products meet quality standards before delivery.
• Regularly perform maintenance and upgrades on IT and OT systems to enhance performance and security.
• Provide basic IT and OT knowledge training to non-technical team members to improve the team's overall technical capabilities.
• Collect and organize client feedback on technical needs to inform continuous product improvement.
• Assist in developing and optimizing workflows and operation manuals related to IT and OT to increase work efficiency.
• Complete other tasks related to IT and OT technical support as assigned by superiors.

Requirements:

• Minimum Diploma level education in Computer & IT or relevant fields.
• Basic understanding of IT hardware and software.
• Having transport and a GDL license is an added advantage.
• Willing to travel outstation when required.
• The required languages are English, Bahasa Malaysia, and Mandarin.
• Able to take initiative, be proactive at work, and be independent in problem-solving.
• Able to multitask and commit to meeting deadlines.
• Ability to work independently and be a good team player.
• Good communication skills and ability to maintain good relationships with all stakeholders.

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development
• Vision insurance

Application Question(s):

• Do you understand IT hardware and software?

Education:

• Diploma/Advanced Diploma (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person