Lavu Tech Solutions Hiring! Full Time Deployment Engineer in Federal Territory - Ricebowl

Looking for locals.

Key Accountabilities:

Set up and operate the Service Centre Kiosk at each TNB location within the assigned state(s)

Verify user identity and device eligibility before commencing configuration

Configure device enrolment into Microsoft Intune via Company Portal or Autopilot

Join devices to Microsoft Entra ID (Hybrid or Cloud-native as per deployment guide)

Set up and validate Windows Hello for Business (PIN and biometric authentication)

Register and configure FIDO2 security keys where applicable

Register Microsoft Authenticator for passwordless phone sign-in

Configure Passkeys on eligible devices

Guide users through Cisco Duo MFA registration if not pre-enrolled

Validate successful passwordless sign-in before releasing the device to the user

Log each configuration against the user record (name/ID, device type, date, status)

Escalate complex technical blockers to the Technical Lead immediately

Collaborate with Remote Support Centre for absent users and redirections

Submit daily progress reports to the Project Manager

Participate in knowledge transfer sessions during project closure

Required Skills & Qualifications:

Technical Skills:

Hands-on experience with Microsoft Intune device enrolment and configuration

Familiarity with Microsoft Entra ID (Azure AD) device join and identity registration

Experience configuring Windows Hello for Business (PIN/biometric setup)

Basic knowledge of FIDO2 security keys and Microsoft Authenticator setup

Ability to follow detailed step-by-step operation manuals accurately

Comfortable working with Windows 10/11, iOS/iPadOS, macOS, and Android devices

Basic troubleshooting skills for device connectivity, compliance, and enrolment issues

Certifications:

MD-102: Endpoint Administrator (preferred)

MS-900 or AZ-900: Microsoft fundamentals (minimum baseline)

Soft Skills:

Strong communication and interpersonal skills for direct end-user interaction

Fluent in English and Bahasa Malaysia (required for user-facing communication)

Patient, process-driven, and able to handle high volumes efficiently

Ability to work independently under remote supervision

Comfortable with outstation deployment and travel across Malaysia

Experience Requirements:

Minimum 2 years of IT field support or endpoint configuration experience

Experience in at least one Microsoft 365 or Intune deployment project preferred

Experience dealing directly with end-users in a support or deployment capacity

Fresh graduates with strong Microsoft technical skills will be considered