HABIB Group Hiring! Full Time Gallery Technician (Time Zone) in Selangor - Ricebowl

We are seeking a skilled and customer-focused Watch Technician cum Customer Service Representative to service and repair analogue and smart watches, handle customer inquiries, manage warranty claims, and provide after-sales support. The ideal candidate must be detail-oriented, have a passion for timepieces, strong interpersonal and customer satisfaction.

OBJECTIVES, DUTIES, RESPONSIBILITIES:

• Perform minor to intermediate repairs on analogue watches, including battery replacements, strap adjustments, movement replacements, and hands/index repairs
• Conduct inspections and diagnostics on smart watches and coordinate with the After Sales Department for further action when required
• Ensure all repair work meets company quality standards and maintain accurate service records
• Maintain repair tools, inventory, and a clean, organized workstation
• Provide excellent customer service by handling inquiries, warranty claims, and after-sales support.
• Build and maintain positive customer relationships, promptly address complaints and concerns, and act as a gallery key holder when required
• Manage service intake from walk-in customers and support the sales of watches and accessories
• Ensure gallery cleanliness, product care, and a positive customer experience
• Conduct daily stock counts and participate in monthly stock-taking activities
• Adhere to scheduled work rosters and maintain good attendance and punctuality
• Maintain visual merchandising standards in accordance with HQ guidelines
• Comply with all company SOPs relating to safety, security, and administration
• Ensure gallery security measures, including CCTV, alarm systems, keys, and safebox management, are properly maintained
• Achieve assigned sales targets and contribute to overall gallery performance
• Attend training programs and participate in exhibitions, live sessions, and other company activities as assigned

REQUIREMENTS:

• Knowledge of customer service practices and watch repair techniques.
• Excellent customer service and interpersonal skills.
• Ability to explain technical issues clearly to non-technical customers.
• Strong verbal, listening, and written communication skills.
• Basic computer literacy, including the ability to log repairs and manage service orders.
• Honest, trustworthy, and professional in all interactions.
• Respectful and courteous towards customers and colleagues.
• Flexible and adaptable in a fast-paced work environment.
• Strong work ethics, responsibility, and accountability.
• Detail-oriented with strong problem-solving abilities.
• Able to work independently and collaboratively within a team.

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion

Work Location: In person